Jude Miague
Iloilo City, Province of Iloilo
Summary
At DNTS, I spearheaded shipping logistics, enhancing delivery efficiency and reducing costs, while also mastering computer assembly and troubleshooting. My knack for empathetic customer service and time management significantly improved client satisfaction and store operations. I excel in multitasking and maintaining poise under pressure, ensuring a seamless shopping experience.
Professional technology specialist prepared for roles requiring technical support and customer interaction. Extensive experience in resolving hardware and software issues, ensuring optimal performance for all equipment. Known for fostering team collaboration and adaptability in dynamic environments. Skilled in troubleshooting, customer service, and inventory management.
Experienced technology professional prepared for role, bringing strong technical support skills and deep understanding of computer systems. Known for effective collaboration within teams and results-driven approach, along with ability to adapt to changing needs. Reliable in providing excellent customer service, troubleshooting hardware and software issues, and maintaining organized workspace.
Overview
6
6
years of professional experience
Work History
Computer Shop Attendant
DNTS
01.2019 - 12.2024
- Coordinated shipping logistics for online orders, ensuring prompt delivery times while minimizing costs associated with packaging materials and courier services.
- Implemented troubleshooting techniques that allowed for quick diagnosis of various computer malfunctions, improving overall repair turnaround time.
- Conducted regular inventory checks, ensuring adequate stock levels and promptly reordering items as needed.
- Supported VoIP system and served as backup support technician for escalated issues.
- Maintained a clean and organized store environment, ensuring an enjoyable shopping experience for customers.
- Provided technical support and problem resolution for approved software and hardware problems or potential problems discovered during preventive maintenance.
- Contributed to a reduction in returned merchandise by thoroughly testing all products before they left the store premises.
- Developed strong relationships with suppliers, negotiating favorable terms for purchasing computer components and accessories.
Education
Bachelor of Civil Engineering -
University of Iloilo
Iloilo City, Province Of Iloilo, Philippines 04.2001 -
Skills
Computer assembly
Timeline
Computer Shop Attendant
DNTS
01.2019 - 12.2024
Bachelor of Civil Engineering -
University of Iloilo
04.2001 -
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