JUDE ARGUELLES
Manila, Sta. Mesa
Summary
Engaging Casino Dealer skilled in fostering strong relationships with patrons through outstanding customer service. Manages game operations efficiently while prioritizing productivity and task completion. Excels in game management, customer interaction, and conflict resolution to enhance patron satisfaction.
Overview
11
11
years of professional experience
Work History
Casino Dealer
Newport World Resorts
02.2023 - Current
- Deals with Black Jack, Pontoon Black Jack, Tax Baccarat, Insurance Baccarat, Roulette, Three Card Poker and Craps.
- Dealt various table games with expertise and precision.
- Dealt cards and compared hands to determine winners of games such as blackjack.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Ensured game integrity by meticulously following gaming procedures and monitoring player activity.
- Worked with dealer team to run larger games such as craps and baccarat.
- Enforced game rules to maintain fair play and avoid disputes.
- Managed customer interactions to ensure a positive gaming experience.
Customer Service Representative
Manulife x John Hancock
05.2022 - 01.2023
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Customer Service Representative – Chat Support
Teleperformance
09.2020 - 01.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Service Crew – McDonald’s
DHY Food and Beverages Inc.
02.2016 - 10.2018
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Contributed to the achievement of sales targets through upselling food items when applicable.
Service Crew – McDonald’s
J & F Food Corporation
02.2015 - 01.2016
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Kept all prep areas clean by sweeping, mopping, and washing down counters.
Education
Bachelor of Science - Hospitality Management
Eulogio Amang Rodriguez Institute of Science And Technology
Sampaloc, Manila, Philippines10-2021
Skills
- Game dealing
- Game Rules Knowledge
- Rule enforcement
- Game integrity
- Mathematical aptitude
- Manual dexterity
- Player engagement
- Customer interaction
Personal Information
References
- Fidel San Juan (Pit Manager - Newport World Resorts) dhelf132@gmail.com, 09453523190
- Nouel Nato (Pit Manager - Newport World Resorts) Nouelnato33@gmail.com, 09267534665
- Alvin Kalinggalan (Inspector - Newport World Resorts) alvinsajikalinggalan1987@gmail.com, 09265609120
Timeline
Casino Dealer
Newport World Resorts
02.2023 - Current
Customer Service Representative
Manulife x John Hancock
05.2022 - 01.2023
Customer Service Representative – Chat Support
Teleperformance
09.2020 - 01.2022
Service Crew – McDonald’s
DHY Food and Beverages Inc.
02.2016 - 10.2018
Service Crew – McDonald’s
J & F Food Corporation
02.2015 - 01.2016
Bachelor of Science - Hospitality Management
Eulogio Amang Rodriguez Institute of Science And Technology