Juck Reynold D. Reside
Pangasinan
Summary
Professional hospitality worker with proven record of delivering exceptional guest experiences. Skilled in customer service, conflict resolution, and multitasking in fast-paced environments. Strong focus on teamwork and adaptability ensures seamless operations and high satisfaction. Known for reliability, communication skills, and positive attitude.To showcase those skills and abilities I have learn from seminar, workshop I attended. To adopt those learning and knowledge haven taught from trainings and building a good camaraderie among others. Capable and motivated with a thorough grounding in the principles of services and operations management. Excellent time management skills and adept at prioritizing tasks in a fast-paced working environment. Strong team player with the drive and determination necessary to provide exceptional service and meet ambitious performance targets. Polite and friendly interpersonal style and extensive knowledge of best practices in services. ability to generate effective solutions to operational and productivity challenges.
Overview
8
8
years of professional experience
Work History
Housekeeping Attendant
Morpheus Hotel
Macau
07.2024 - 03.2026
- Deliver requested items to guest rooms within the required service time standards.
- Communicate clearly and courteously with guests during interactions.
- Record and track guest requests (if system/logbook is used).
- Follow hotel privacy, safety, and security procedures at all times.
- Anticipate guest needs and offer additional assistance when appropriate.
- Ensure all delivered items meet quality and hygiene standards.
- Record and track guest requests (if system/logbook is used).
Healthcare Assistant
Carmelian Multi Specialty Clinic
Quezon City, Philippines
07.2022 - 03.2024
- Administering patient’s prescribed medication and ensuring that my patient gets medications in time.
- Charting patient’s health care and reporting weekly to patient’s immediate family member.
- Supporting patient’s mobility in wheelchair and bed care.
- Assist the patients who need help with dressing, undressing, bathing, and toileting.
- Supporting the patients to ensure regular bowel and bladder movement under hygienic conditions.
- Help the patients in the use and care of aids and personal equipment.
- Maintain clean working environment.
- Trained new staff on protocols and best practices for patient interaction and care delivery.
Nursing Assistant
The Medical City Hospital
Dagupan city, Philippines
04.2022 - 06.2022
- Performed daily clinical observations, recording medical data accurately and securely.
- Delivered practical and emotional support to patients and caregivers, enhancing quality care provisions.
- Collaborated with nurses to evaluate care plan outcomes, implementing or adjusting interventions accordingly.
Virtual Assistant
Freelance
08.2020 - 07.2021
- Responded to telephone enquiries from clients, vendors and members of public.
- Maintained detailed administration and office procedures to improve accuracy and efficiency.
- Managed and tracked incoming and outgoing email correspondence, ensuring replied were sent within required timeframes.
Warehouse Attendant
City of Dreams Macau
Macau
08.2019 - 05.2020
- Ensure compliance of safety procedures and practices in warehouse operations.
- Inspect and verify products, materials and equipment before storing in warehouse.
- Ensuring cleanliness, tidiness and safety of work environment.
Housekeeping
Pangasinan Regency Hotel
Calasiao Pangasinan, Philippines
03.2019 - 04.2019
- Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction.
- Achieved customer satisfaction rating of 100% by anticipating guests' needs and planned accordingly to ensure smooth, tailored service.
- Promptly attended to guest calls, requests and complaints following company policies and procedures.
Airport Receptionist
Ninoy Aquino International Airport, Department of Tourism
Philippines
12.2018 - 03.2019
- Wrote professional letters, memos and emails for internal and external business communication.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Coordinated incoming and outgoing packages and mail to facilitate distribution.
Front Office
Camayan Beach Resort, Subic Bay Marine Exploratorium Inc.
Philippines
04.2018 - 05.2018
- Completed designated tasks with professionalism, commitment and attention to detail.
- Assessed current business strategy, presenting ideas to stimulate growth and improvement.
- Responded to problems immediately, facilitating consistent and reliable service.
Education
National Certificate II - Caregiving
Technical Education and Skills Development Authority (TESDA)
Mangaldan Pangasinan, Philippines01-2022
Diploma - Hospitality Operations
School of D’ Hospitality, Singapore Institute
Dagupan City Pangasinan, Philippines01-2019
Bachelor of Science - Tourism Management
PHINMA University of Pangasinan
Dagupan City Pangasinan, Philippines01-2019
National Certificate II - Food and Beverages Services
Technical Education and Skills Development Authority (TESDA)
Dagupan City Pangasinan, Philippines01-2018
Secondary - undefined
Aura Vista Montessori and High School
Bari Mangaldan Pangasinan, Philippines01-2015
Primary - undefined
Aura Vista Montessori and High School
Bari Mangaldan Pangasinan, Philippines01-2011
Skills
- Flexible
- Time Management
- Hazard Awareness
- Computer literate
- Health and safety compliance
- Guest complaint management
- Record-keeping
- Tourism development
- Interpersonal Skills
- Initiative
- Empathy
- Attention to Detail
- Commitment
- Organizational Skills
- Guest relations
- Supply inventory management
- Customer service-focused
- Cleaning and organizing
- Packaging and labeling
- Picking and packing
- Warehouse safety
- Material handling
- Sorting and labeling
- Problem-solving
Disclaimer
I declare that the above facts given by me are true to the best of my knowledge and belief.
Timeline
Housekeeping Attendant
Morpheus Hotel
07.2024 - 03.2026
Healthcare Assistant
Carmelian Multi Specialty Clinic
07.2022 - 03.2024
Nursing Assistant
The Medical City Hospital
04.2022 - 06.2022
Virtual Assistant
Freelance
08.2020 - 07.2021
Warehouse Attendant
City of Dreams Macau
08.2019 - 05.2020
Housekeeping
Pangasinan Regency Hotel
03.2019 - 04.2019
Airport Receptionist
Ninoy Aquino International Airport, Department of Tourism
12.2018 - 03.2019
Front Office
Camayan Beach Resort, Subic Bay Marine Exploratorium Inc.
04.2018 - 05.2018
Diploma - Hospitality Operations
School of D’ Hospitality, Singapore Institute
Bachelor of Science - Tourism Management
PHINMA University of Pangasinan
National Certificate II - Food and Beverages Services
Technical Education and Skills Development Authority (TESDA)
Secondary - undefined
Aura Vista Montessori and High School
Primary - undefined
Aura Vista Montessori and High School
National Certificate II - Caregiving
Technical Education and Skills Development Authority (TESDA)