Summary
Overview
Work History
Education
Skills
Certification
Skillsandqualities
Character
Personal Information
Timeline
Generic
Jucille Tapongot

Jucille Tapongot

Davao City

Summary

Seeking a position that utilizes my business and administration skills where I become a valuable member in the organization. As you can see, I have extensive experience in the administrative field. I have worked as a Virtual Assistant for the past 5 years and have gained a wealth of knowledge in the area. In my previous role, I was responsible for providing administrative support to a team of 5 Senior Managers. This included managing their calendars, scheduling appointments, and booking travel arrangements. I was also responsible for creating and maintaining filing systems, as well as handling customer inquiries. I am a highly organized and detail-oriented individual, with excellent time management skills. I am also a quick learner and have no problem adapting to new systems and processes. I am confident that I can be an asset to your team and would welcome the opportunity to discuss my qualifications further with you.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

2026
2026
years of professional experience
12
12
years of post-secondary education
1
1
Certification
1
1
Language

Work History

Part-Time

Ali Express
  • Product Sourcing
  • Data Entry
  • Dropshipping
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.

Technical Email Support/Customer Service Specialist

Magic Brands
2022.11 - Current
  • Company Overview: (USA)
  • Email Management
  • Refunds
  • Technical Support
  • Customer Service
  • (USA)

VA/CUSTOMER SERVICE SPECIALIST

Flagship One
2019.01 - 2022.11
  • Company Overview: (USA)
  • Order Fulfillment
  • Live Chat
  • Phones
  • Email Management
  • Customer Service
  • Account Manager
  • (USA)

Social Media Manager

2021.07 - 2021.08
  • Shopify
  • Customer Service
  • Facebook Comments/Message
  • Refund
  • Managing FB store and eBay store
  • Sourcing Ali Item
  • B2C Lead Generation

Research/Data Scraping

2021.03 - 2021.05
  • Sourcing products from Amazon and Ebay
  • Ebay Calculator
  • Research Supplier for wholesale

Real Estate Broker

Sunny Shelter Outsourcing
2019.01 - 2019.03
  • Cold Calling
  • Leads
  • Email Management
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.

Virtual Assistant/Real Estate

OLS Investment
2018.07 - 2018.09
  • Cold Calling
  • Leads
  • Excel

Education

Elementary -

San Isidro Elementary School
Buhangin, Davao del Sur
2003.01 - 2008.01

Secondary - undefined

Bernardo De Carpio National High School
Davao City, Davao del Sur
2008.01 - 2012.01

Secondary - undefined

Davao Jones Academy
Buhangin, Davao del Sur
2012.01 - 2014.01

Bachelor of Science - Tourism Management

Joji Ilagan Career Centre Foundation Inc.
Davao City, Davao del Sur
2015.01 - 2016.01

Skills

Adaptability

IT skills

Making presentation

Negotiation

Understanding customer

Strong communication

Interpersonal skills

Multi-tasking

Friendly, positive attitude

Teamwork and collaboration

Computer skills

Customer service

Microsoft office

Data entry

Multitasking

MS office

Flexible and adaptable

Time management

Microsoft Word

Multitasking Abilities

Dependable and responsible

Calm under pressure

Organization and time management

Verbal communication

Supervision and leadership

Certification

I hereby certify that above information is true and correct to the best of my knowledge and belief.

Skillsandqualities

  • Adaptability
  • IT skills (such as MS Word, Excel, and PowerPoint)
  • Making presentations and negotiating with customers
  • Understanding customers
  • Strong communication and interpersonal skills
  • Strong ability to multi-task under pressure
  • Equipped with conflict management techniques
  • Responsible for all tasks assigned
  • Capable of analyzing and solving problems

Character

  • Good listener
  • Versatile
  • Able to work unsupervised

Personal Information

  • Age: 29
  • Height: 5'3
  • Weight: 65kls
  • Date of Birth: 01/13/96
  • Gender: Female
  • Nationality: Filipino
  • Marital Status: Single
  • Religion: Christian Born Again

Timeline

Technical Email Support/Customer Service Specialist

Magic Brands
2022.11 - Current

Social Media Manager

2021.07 - 2021.08

Research/Data Scraping

2021.03 - 2021.05

VA/CUSTOMER SERVICE SPECIALIST

Flagship One
2019.01 - 2022.11

Real Estate Broker

Sunny Shelter Outsourcing
2019.01 - 2019.03

Virtual Assistant/Real Estate

OLS Investment
2018.07 - 2018.09

Bachelor of Science - Tourism Management

Joji Ilagan Career Centre Foundation Inc.
2015.01 - 2016.01

Secondary - undefined

Davao Jones Academy
2012.01 - 2014.01

Secondary - undefined

Bernardo De Carpio National High School
2008.01 - 2012.01

Elementary -

San Isidro Elementary School
2003.01 - 2008.01

Part-Time

Ali Express
Jucille Tapongot