Juciellamie Chico
Cagayan de Oro City,Philippines
Summary
Dedicated professional with strengths in customer relationship management and conflict resolution. Addresses complex customer enquiries with efficiency, ensuring high levels of satisfaction. Streamlines communication across departments to enhance service delivery and responsiveness.
Overview
2
2
years of professional experience
Work History
Team Leader
PTC Logistics Supply Chain
09.2025 - 03.2026
- Monitored team performance, identifying areas for improvement and implementing corrective actions.
- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
- Resolved complex customer enquiries, disputes and complaints.
- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
- Resolved conflicts within the team amicably, maintaining harmony and collaboration.
Customer Service Representative
Fast Logistics Corporation
11.2023 - 09.2025
- Addressed customer service enquires quickly and accurately.
- Built rapport with customers through courteous and professional communications.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
- Streamlined communication channels between departments, ensuring timely resolution of customer issues.
- Remained calm under pressure to handle customer complaints and solve problems.
Education
Bachelor of Business Administration - Financial Management
Opol Community College
Cagayan de Oro, MSR2023
Skills
- Team supervision
- Performance monitoring
- Customer relationship management
- Time management
- Microsoft Excel
Timeline
Team Leader
PTC Logistics Supply Chain
09.2025 - 03.2026
Customer Service Representative
Fast Logistics Corporation
11.2023 - 09.2025
Bachelor of Business Administration - Financial Management
Opol Community College