Microsoft Office
Years of customer service representative
Jubele Marquiso
Virtual Assistant
Inhobol, Zambales
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
1
1
Years of executive assistant
3
3
Years of social media manager
Work History
Executive Assistant
Accenture
11.2023 - 07.2024
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
Customer Service Representative
IBEX Global
04.2022 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Social Media Manager
Family Business
06.2020 - 12.2023
- Increased customer engagement through social media.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Managed content across multiple platforms for widest audience reach.
- Scheduled regular postings using social media management tools, ensuring a steady stream of fresh content for followers'' consumption.
Education
Bachelor of Science - Accountancy
Rizal Technological University
Boni, Mandaluyong 04.2001 -
Bachelor of Science - Entrepreneurship
Rizal Technological University
Boni, Mandaluyong 04.2001 -
Skills
Administrative Support
Software
Google Suites
Canva
Social Media
Adobe
Spreadsheets
Timeline
Executive Assistant
Accenture
11.2023 - 07.2024
Customer Service Representative
IBEX Global
04.2022 - 04.2023
Social Media Manager
Family Business
06.2020 - 12.2023
Bachelor of Science - Accountancy
Rizal Technological University
04.2001 -
Bachelor of Science - Entrepreneurship
Rizal Technological University
04.2001 -
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