Microsoft Office
Years of customer service representative
Jubele Marquiso
Virtual Assistant
Inhobol, Zambales
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
1
1
Years of executive assistant
3
3
Years of social media manager
Work History
Executive Assistant
Accenture
11.2023 - 07.2024
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
Customer Service Representative
IBEX Global
04.2022 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Social Media Manager
Family Business
06.2020 - 12.2023
- Increased customer engagement through social media.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Managed content across multiple platforms for widest audience reach.
- Scheduled regular postings using social media management tools, ensuring a steady stream of fresh content for followers'' consumption.
Education
Bachelor of Science - Accountancy
Rizal Technological University
Boni, Mandaluyong 04.2001 -
Bachelor of Science - Entrepreneurship
Rizal Technological University
Boni, Mandaluyong 04.2001 -
Skills
Administrative Support
Executive Support
Office Management
Customer Service
Social Media Management
Content Creation
Photo and Video Editing
Software
Google Suites
Canva
Social Media
Adobe
Spreadsheets
Timeline
Executive Assistant
Accenture
11.2023 - 07.2024
Customer Service Representative
IBEX Global
04.2022 - 04.2023
Social Media Manager
Family Business
06.2020 - 12.2023
Bachelor of Science - Accountancy
Rizal Technological University
04.2001 -
Bachelor of Science - Entrepreneurship
Rizal Technological University
04.2001 -