Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Additional Information
Timeline
Generic

Juan Paulo Biña

San Juan City

Summary

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

12
12
years of professional experience
8
8
years of post-secondary education
2
2
Certifications

Work History

Accounts Receivable Team Lead

Saperium, Inc.
06.2021 - Current
  • Enhanced working relationships by participating in team-building activities.
  • Identified issues, analyzed information and provided solutions to problems.
  • Developed ongoing programmed using good team communication and collaboration.
  • Optimized team training and staff development.
  • Trained and mentored employees to maximize team performance.
  • Managed complaints with calm, clear communication and problem-solving.
  • Developed excellent working knowledge of industry trends and improvements in processes.
  • Spoke to customers in multiple languages to resolve problems and answer questions.

Quality Control Representative - Healthcare

iFive Inc.
01.2018 - 01.2021
  • Handling personal and confidential information on regular basis
  • Reviewed medical records with accuracy and precision
  • Responsible for maintaining files included patient’s health information including medical history and other services such as insurance.

Subject Matter Expert / Junior Trainer

Sykes Asia Inc.
01.2016 - 01.2018
  • Performs daily coaching and answers FAQs of entire production
  • Participates in client meetings and contributes as well as in training of new hires
  • Discuss updates/new methods and updates web tool frequently
  • Provide input into and execute user documentation and training material
  • Guide other team members on process to ensure work is accurate
  • Resolve issues relevant to work deliverables
  • Conduct employee surveys and interviews
  • Track and compile collected data
  • Develop a schedule to assess training needs.

Clerk

Casamia Furniture Center, Inc.
01.2013 - 01.2016
  • Assist and support administrative staff in their day to day operations
  • Assist and coordinate with sales and marketing teams
  • Communicate with customers, employees, and other individuals to answer questions disseminate or explain information
  • Answer telephones, direct calls and take messages
  • Compile, copy, sort, and file records of office activities and business transactions.

IT Staff - Intern

Global Sky
1 2012 - 02.2012
  • Installing and configuring computer systems, networks, printers and scanners
  • Diagnosing and solving hardware/software faults
  • Providing IT support to computer users within the office
  • Keeping a log of all IT problems with their resolution
  • Identifying bottlenecks and problems, making recommendations to solve them
  • Keeping standard software and hardware recommendations under review and providing input into future IT strategy.

Education

Bachelor of Science - Computer Programming

Polytechnic University of The Philippines, Philippines
Santa Mesa, Metro Manila, Philippines
01.2009 - 01.2013

High School Diploma -

Camp General Emilio Aguinaldo High School
Bonny Serrano Avenue, Quezon City
01.2005 - 01.2009

Skills

  • Highly process driven, in creating new avenues for continuous development

  • Motivated towards the philosophy of continuous improvement in all aspects of work and life

  • Very organized in day-to-day affairs in a more efficient and effective manner

  • Easily adjusts to excel in the current and changing working environment

  • Takes pride in the ability to speak two languages and willing keep on learning

  • Effectively communicates in helping co-workers, the company and customers to succeed

  • Proficient in Microsoft Word, Excel and PowerPoint

  • Analytical and critical thinking

Certification

Coaching for the Win, 2017-12-01, Sykes Asia, Inc., Shaw Boulevard, Mandaluyong City Basic Training Delivery, 2018-01-01, Sykes Asia, Inc., Shaw Boulevard, Mandaluyong City

Affiliations

AJ Dela Cruz

Store Manager - Our Home North Edsa

09166639810


Anna Tan

Regional Manager / Cabinet draftsperson - Countertertopia, LLC

09351120696


Mary Rose Salamanca

Accounts Receivable - Care Solace

09069569359

Additional Information

PERSONAL INFORMATION

Birth Date : March 15, 1993

Birth Place : Project 4, Quezon City

Gender : Male

Civil Status : Single

Religion : Roman Catholic

Timeline

Accounts Receivable Team Lead

Saperium, Inc.
06.2021 - Current

Basic Training Delivery January 2018 • Sykes Asia, Inc,. Shaw Boulevard, Mandaluyong City

01-2018

Quality Control Representative - Healthcare

iFive Inc.
01.2018 - 01.2021

Coaching for the Win, 2017-12-01, Sykes Asia, Inc., Shaw Boulevard, Mandaluyong City Basic Training Delivery, 2018-01-01, Sykes Asia, Inc., Shaw Boulevard, Mandaluyong City

12-2017

Subject Matter Expert / Junior Trainer

Sykes Asia Inc.
01.2016 - 01.2018

Clerk

Casamia Furniture Center, Inc.
01.2013 - 01.2016

Bachelor of Science - Computer Programming

Polytechnic University of The Philippines, Philippines
01.2009 - 01.2013

High School Diploma -

Camp General Emilio Aguinaldo High School
01.2005 - 01.2009

IT Staff - Intern

Global Sky
1 2012 - 02.2012

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Juan Paulo Biña