Juan Miguel Cordero
Paranaque City, Province Of Rizal
Summary
Expert at problem-solving and team leadership, I significantly enhanced performance outcomes and customer satisfaction at Titanomachy Inc. With expertise in operations management and customer service, I streamlined processes and fostered positive relationships, leading to improved efficiency and loyalty. Proficient in MS Office and Google Spreadsheets, my approach has always been results-oriented and proactive.
Overview
11
11
years of professional experience
Work History
Operations Manager
Titanomachy Inc.
04.2023 - Current
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Online Sales Representative
Titanomachy Inc.
10.2020 - 08.2022
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries and concerns.
- Streamlined the order fulfillment process, reducing overall shipping times while maintaining accuracy levels.
- Managed customer service inquiries and complaints for customer satisfaction.
- Increased repeat customers through personalized follow-up communications and targeted promotions.
Court Staff
Titanomachy Inc.
08.2017 - 11.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
Customer Service Representative
Teleperformance
09.2013 - 04.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Graduate Certificate - Professional Photography
De La Salle - College of Saint Benilde
Manila, Metro Manila, Philippines03-2016
Bachelor of Arts - Mass Communication
Far Eastern University
Manila, Metro Manila, Philippines03-2013
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Planning and implementation
- Operations oversight
- MS office
- Google Spreadsheets and forms
Timeline
Operations Manager
Titanomachy Inc.
04.2023 - Current
Online Sales Representative
Titanomachy Inc.
10.2020 - 08.2022
Court Staff
Titanomachy Inc.
08.2017 - 11.2020
Customer Service Representative
Teleperformance
09.2013 - 04.2014
Graduate Certificate - Professional Photography
De La Salle - College of Saint Benilde
Bachelor of Arts - Mass Communication
Far Eastern University
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