Juan Luis ROXAS

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention..
• Developed strong relationships with returning guests through attentive service and genuine engagement during each visit.
• Enhanced guest satisfaction by providing exceptional front office service and promptly addressing inquiries.
• Coordinated with maintenance staff to address facility issues promptly, minimizing disruptions for guests..
• Reduced errors in reservation management by implementing thorough double-checking methods before confirming bookings.
• Supported sales team efforts by identifying opportunities for group business during peak seasons or special events at the hotel property.

- Resolved conflicts with passengers.
- Leading staffs to ensure that they are giving quality service to the passengers.
- Managing at the counter and boarding gate area.
- Assign task for Guest Service Agent.
- Check and sign post departure and arrival documentation.
- Remittance of daily sales.
- Make sure daily sales (cash) are tally and secure in the cash vault.
- Answering queries about travel documents, visas of the passengers
- Daily briefing for the staffs.
- Monitor the post of the staffs (boarding gate, counter, arrival area).
- To ensure staff welfare.