JUAN LAMBERTO T. HUERTE
GMA HOUSING BL5 LOT9 GREENDFIELD SUBD BRGY. BAGBAG 1 ROSARIO, CAVITE,PHILIPPINES
Summary
Experienced IT supervisor with a proven track record in system troubleshooting, service desk management, and customer relationship management. Skilled in field equipment maintenance and achieving service quality targets, complemented by strong time-management and communication excellence. Committed to leveraging technical proficiency and leadership skills to drive operational success and support organizational growth.
Overview
7
7
years of professional experience
Work History
IT STAFF / IT Supervisor
BINAKAYAN HOSPITAL AND MEDICAL CENTER INC.
BINAKAYAN KAWIT, CAVITE, PHILIPPINES
07.2025 - Current
- Established robust data backup systems, minimising data loss incidents.
- Identified, addressed and either resolved or escalated project issues.
- Coordinated with IT specialists to troubleshoot and resolve complex system issues, minimising downtime and enhancing productivity.
- Assigned and monitored work of computer-related professionals.
- Monitored service-desk teams, recognising development areas and providing extra training for improved efficiency.
FIELD TECHNICIAN
FIBERHOME PHILS
KAWIT CAVITE, PHILIPPINES
01.2021 - 06.2023
- Installed, configured, and maintained field equipment, adhering strictly to safety protocols and manufacturer guidelines.
- Monitored and reported on reoccurring customer requests to support product line development planning.
- Achieved service time and quality targets.
- Handled customer concerns and escalated major issues to supervisor.
WAREHOUSE ENCODER
WILCON DEPOT INC.
DASMARINAS CAVITE, PHILIPPINES
10.2018 - 06.2020
- Scanned documentation and entered into database to maintain accurate records.
- Reviewed and updated encoding practices regularly, aligning with industry standards and best practices.
- Entered numerical data, codes and text from source material into computer-compatible storage and processing devices.
- Reviewed daily customer orders and input data into system.
- Transferred data from paper formats into database systems to keep digital formats.
Education
Bachelor of Science - BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY
CAVITE STATE UNIVERSITY
CAVITE2018
Skills
- system troubleshooting
- service desk management
- customer relationship management
- field equipment maintenance
- Positive attitude
- Time-management
- Communication excellence
Languages
English
Intermediate
B1
Timeline
IT STAFF / IT Supervisor
BINAKAYAN HOSPITAL AND MEDICAL CENTER INC.
07.2025 - Current
FIELD TECHNICIAN
FIBERHOME PHILS
01.2021 - 06.2023
WAREHOUSE ENCODER
WILCON DEPOT INC.
10.2018 - 06.2020
Bachelor of Science - BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY
CAVITE STATE UNIVERSITY