JUANITO JOSE NEPOMUCENO IV

• Managed appointment scheduling for multiple clients, enhancing time management and resource allocation.
• Utilized CRM tools to track customer interactions and schedule appointments.
• Answered phone calls and answered questions from potential customers.

• Supported Customer Service Representative I
• Handled more complex problems and communicated requested information to Escalations Team for follow-up and resolution.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer inquiries efficiently.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Main duties include assisting customers with their accounts to make sure it's in good standing to avoid cancellation.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer inquiries efficiently.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Assisted customers with account inquiries and resolved issues to enhance customer satisfaction.
• Provided solutions to customers' accounts to help them maintain positive feedback on their credit reports.
• Resolved customer inquiries through effective communication and problem-solving techniques.
• Managed high-volume call traffic while maintaining service quality standards.
• Assisted clients in navigating account issues, ensuring prompt resolution and satisfaction.

• Main responsibility includes assisting customers who are having difficulty maintaining their accounts.
• Maintained client's accounts to prevent overdue payments.
• Provided exceptional customer service by resolving inquiries and complaints efficiently.
• Maintained accurate records of customer interactions using CRM systems to enhance service delivery.

• Resolved customer inquiries through effective communication and problem-solving skills.
• Assisted customers with product knowledge to enhance satisfaction and loyalty.

• Responsible in assisting Amazon customers with their general inquiries and answering questions about their order.
• Resolved customer inquiries through effective communication and problem-solving techniques.
• Utilized CRM systems to track interactions and ensure accurate record-keeping for follow-ups.

• Prepared delivery receipts and sales documentation for accurate order processing.
• Sort documents to be sent to the head office, Managed supply requisition process, and inventory for monthly consumption.
• Assisted with inventory management, maintaining accurate stock levels and records.

Class of 2014