JUAN PAOLO M. TIONGCO
The Palms Country Club
Santa Rosa City
Work Preference
Work Type
Full Time
Location Preference
On-Site
Open to relocation:
Yes
Minimum Desired Compensation
$26/hr
Important To Me
Work-life balancePaid time offFlexible work hoursCareer advancementHealthcare benefits
1
Certification
2
Years of experience
Detail-oriented Hospitality Professional with experience in guest services, front office operations, spa reception, and food and beverage service across Philippine and U.S. environments. Delivers exceptional customer service, manages reservations, and coordinates guest requests in high-volume settings. Proficient in hospitality systems, communication, team collaboration, and problem resolution.
Work History
Spa Receptionist
1 Year 9 Months- Managed spa reception operations by scheduling appointments, managing reservations, and addressing members' concerns to enhance guest satisfaction.
- Manage spa reception operations, including scheduling appointments, managing reservations, and handling members' concerns.
- Coordinated spa service schedules with therapists to optimize daily operations and minimize client wait times.
- Responded to client inquiries and resolved service concerns while maintaining accurate guest records to ensure seamless service delivery.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Managed high call volume, ensuring smooth communication between clients and spa staff.
Guest Service Support Expert Food & Beverage
3 Months- Coordinated food and beverage service operations at Paradise Springs Waterpark, enhancing guest satisfaction through attentive support.
- Delivered exceptional guest service in a large-scale international resort and convention hospitality environment.
- Ensured cleanliness, organization, and service readiness of dining and guest service areas. contributing to a welcoming atmosphere for guests.
- Collaborated with cross-functional hospitality teams to streamline service delivery and foster positive guest experiences.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
Bachelor of Science - Tourism Management
Skills
Spa Treatment Coordination
Appointment scheduling
Reservation management
Spa Management Software
Front office operations
Hospitality operations
Guest relations
Complaint resolution
Guest satisfaction
Time Management & Multitasking
Team collaboration
Certification
Amadeus Global Distribution System (GDS), Basic Life Support (BLS), American Heart Association, Hospitality Professional Certificate, American Hospitality Academy, Hospitality Supervisor Certificate, American Hospitality Academy, Managing Diversity in a Multicultural Workplace, American Hospitality Academy, Introduction to Hospitality & Tourism, American Hospitality Academy, TESDA: Front Office Services, TESDA: English for Tourism Professionals
Interests
Travel
Hospitality Trends
Cooking
Gardening
Timeline
Spa Receptionist
The Palms Country Club
12.2024 - CurrentRead More
Guest Service Support Expert Food & Beverage
Marriott International, Inc.
05.2024 - 08.2024Read More
Our Lady of Fatima University Laguna Campus
Bachelor of Science from Tourism Management
Read More