JUAN CARLO BASAS
IT ANALYST
Manila
Summary
Highly detail-oriented and analytical professional with over 5 years of experience in operational management and data integrity. Seeking an entry-level Data Audit Analyst role to apply a proven ability to ensure accuracy, maintain data consistency, and identify discrepancies within system records. Skilled in using various software platforms for monitoring and reporting, with a strong focus on data quality and process improvement. Eager to collaborate with teams to support CRM data integrity and contribute to accurate sales and revenue operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
NOC Engineer
Technoglobal Team Inc.
Taguig City
04.2024 - Current
- Applied 5 years of experience in maintaining system stability and ensuring accurate information flow through proactive monitoring and analysis.
- Used specialized knowledge in system communication methods and modern software-defined solutions to diagnose and resolve complex operational issues, contributing to high system reliability and trustworthy data.
- Utilized ServiceNow for efficient tracking of operational incidents, demonstrating proficiency in using sophisticated platforms to maintain data accuracy in records.
- Demonstrated adaptability and proactive engagement by participating in out-of-hours meetings to ensure continuous operational support and timely issue resolution.
NOC Engineer
Primus Knowledge Specialists Inc (HUAWEI)
Taguig City
06.2021 - 04.2024
- Managed and supported an average of 1,500 operational tasks yearly, achieving a 98% success rate through a meticulous approach to accuracy and quality control.
- Collaborated daily with cross-functional teams to discuss strategies and execute complex solutions, highlighting strong interpersonal and teamwork skills in a dynamic environment.
- Assisted in automating routine tasks to improve operational efficiency, demonstrating an aptitude for process optimization and streamlining data handling.
IT Consultant
ITFAQ Systems and Software Trading LLC
Dubai
10.2018 - 02.2021
- Set up and maintained systems, ensuring they ran smoothly and that all data was accurate and consistent.
- Collaborated with cross-functional teams to implement system upgrades and improvements that aligned with business needs, demonstrating effective communication and problem-solving.
- Managed high-quality installation of critical system components in Data Centers, emphasizing a strong commitment to precision and operational standards.
- Inspected equipment, assessed functionality, and optimized controls.
- Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
IT Helpdesk Specialist
FIS Global Solutions
Pasig City
05.2017 - 08.2018
- Assisted end-users daily with diverse technical issues, achieving a 90% resolution rate by meticulously troubleshooting and documenting solutions.
- Managed user accounts within a core system (Active Directory), ensuring accurate user access and permissions and demonstrating proficiency in data organization.
- Ensured resolution of trouble tickets in accordance with performance targets, highlighting a strong focus on efficiency, accuracy, and adherence to metrics.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Led cross-functional team to launch new product, exceeding initial sales forecasts.
Education
Bachelor of Science - Information And Communication Technology
STI College
Main Campus 04.2001 -
Skills
Excellent communication
undefinedWebsites
Certification
Cisco Certified Network Associate (CCNA Routing & Switching)
Skills
Data Integrity, Discrepancy Identification, Data Verification, Quality Assurance, Audit Documentation, Analytical Problem Solving, Superior Attention to Detail, CRM Platforms (experience in quickly learning new systems, including HubSpot), Microsoft Office (Excel, Visio), Data Entry, Cloud-based Platforms, Service Management Systems (e.g., ServiceNow for tracking issues), Cross-functional Team Collaboration, Interpersonal Communication, Superior Written & Verbal English Communication, Remote Teamwork, Adaptability, Proactive Problem Solving, System Monitoring, Process Optimization, Workflow Streamlining, User Support, Compliance Adherence
Timeline
NOC Engineer
Technoglobal Team Inc.
04.2024 - Current
NOC Engineer
Primus Knowledge Specialists Inc (HUAWEI)
06.2021 - 04.2024
IT Consultant
ITFAQ Systems and Software Trading LLC
10.2018 - 02.2021
IT Helpdesk Specialist
FIS Global Solutions
05.2017 - 08.2018
Bachelor of Science - Information And Communication Technology
STI College
04.2001 -
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