Jairuz Planas
JPMorgan Chase
448 Bacood Street Sta Mesa Manila,00
10
years of professional experience
Detail-oriented quality specialist with a strong background in mortgage processing and regulatory compliance. Known for leveraging collaboration skills to identify process improvements and enhance customer experiences, ready to contribute to impactful quality initiatives.
Work History
Quality Specialist IV
3 Months- Led quality assurance initiatives to enhance operational efficiency across multiple teams.
- Developed and implemented standardized testing protocols for new software applications.
- Conducted comprehensive audits to ensure compliance with regulatory standards and internal policies.
- Collaborated with cross-functional teams to identify process improvement opportunities and implement solutions.
Mortgage Loan Processor
1 Year 6 Months- Processed mortgage applications, ensuring compliance with policies and regulatory guidelines.
- Reviewed financial documents for accuracy and completeness to facilitate timely loan approvals.
- Collaborated with loan officers to resolve applicant inquiries and expedite application processing.
- Maintained detailed records of loan files and documentation for audit readiness and quality control.
Mortgage Underwriter
1 Year 6 Months- Evaluated mortgage applications for compliance with underwriting guidelines and risk assessment criteria.
- Analyzed financial documents to determine borrower eligibility for loan programs.
- Collaborated with loan officers to clarify applicant information and resolve discrepancies.
- Reviewed credit reports, income statements, and asset documentation for accuracy and completeness.
Mortgage Closer Specialist
1 Year 7 Months- Reviewed and verified loan documents for accuracy and compliance with regulations.
- Coordinated with underwriting teams to resolve discrepancies in mortgage applications.
- Assisted clients in understanding closing documents and procedures, enhancing customer satisfaction.
- Managed the preparation of closing disclosures to ensure timely delivery to clients and real estate agents.
Phone Banker
1 Year 5 Months- Managed customer inquiries and resolved issues efficiently, enhancing client satisfaction.
- Conducted thorough account reviews to ensure compliance with regulatory standards.
- Provided detailed product information and recommendations to optimize customer financial decisions.
- Streamlined phone banking processes, improving response times and service delivery.
Senior Travel Specialist
2 Years 11 Months- Led development of customized travel itineraries for corporate clients, enhancing satisfaction and loyalty.
- Managed complex travel arrangements using Amadeus and Sabre systems to streamline booking processes.
- Collaborated with vendors to negotiate favorable rates, resulting in cost savings for clients.
Education
Bachelor of Applied Arts And Science - Applied Mathematics With Information Technology
Skills
FHA
VA
Conventional
and USDA Loan Knowledge
Credit Report Analysis
Underwriting Support
Loan File Management
Income and Asset Analysis
Compliance Review
Loan Processing
Mortgage Documentation Review
Additional Information
Proficient in both: English and Filipino
Computer Literate: Microsoft Office Application
Good oral and communication skills
Timeline
Quality Specialist IV
JPMorgan Chase
03.2026 - CurrentRead More
Mortgage Loan Processor
JPMorgan Chase
08.2024 - 02.2026Read More
Mortgage Underwriter
JPMorgan Chase
01.2023 - 07.2024Read More
Mortgage Closer Specialist
JPMorgan Chase
05.2021 - 12.2022Read More
Phone Banker
Wells Fargo
11.2019 - 04.2021Read More
Senior Travel Specialist
WNS
11.2016 - 10.2019Read More
Far Eastern University
Bachelor of Applied Arts And Science from Applied Mathematics With Information Technology
Read More