JUNE REY DIONSON,ECT,ITILv4
Junior Assistant Manager Systems Engineer
Pasay City
Summary
Dynamic professional with a proven track record in enhancing interpersonal skills and delivering exceptional customer service. Eager to embrace opportunities that foster personal and professional advancement while contributing to overall company success. Passionate about creating positive client experiences and building lasting relationships that enhance brand loyalty and satisfaction.
Overview
9
9
years of professional experience
5
5
Certifications
Work History
Junior Assistant Manager - Systems Engineer
Philippines Savings Bank
05.2023 - Current
- Manage,support and monitor all installed systems and Infrastructure.
- Provisioning of Servers Virtual Machines and managing Windows and Linux Servers,Installation,configurations, Implementations and maintaining supports of servers.
- Managing Security Patching,Vulnerability and Policy Compliance via Qualys Security and Compliance Suite
- Aligning with IT governance associated with IT audit outcomes
- Maintains mainframe job support and in data processing system Mocha TN3270.
IT NOC Operations Engineer
Kambi Philippines Inc.
11.2021 - 05.2023
- Monitoring of different components that make up the system to ensure reliability, (Zabbix)
- Troubleshoot issues with hardware and software applications
- Execution and proper escalation in order to mitigate platform problems
- Ensure stability of various systems of application, office and DC/site networks.
- Apply and test config changes on different environments (pre-prod and development)
- Basic experience in automation tools like puppet and ansible.
- Build and maintain VMs and physical machines using KVM for production use
Technical Support/ System Infrastructure Specialist
Jaka Investment Corporation
03.2021 - 10.2021
- Support install applications for system production and test to ensure maximum support through applying best practices.
- Evaluate and recommend necessary changes in performance, infrastructure design and monitoring.
- Involve actively in teams of cross functional projects to assist solve problems inclusive of different technologies and multiple work groups to attain business requirements.
- Head Responsibility to install, configure and maintain applications with IT infrastructure.
- Monitor performance and maintain systems according to given SLAs.
- Handle Business Projects, Ticketing System Admin and Support End user if its critical incident
- Build technical documentation and facilitate the cascade end user for the system installed.
- Responsible for Supporting the CEO directly to his residence 24/7.
- Upgrade system and backup server and restore of all manage servers
IT Operations-Technical Support II
Concentrix CVG Philippines
06.2020 - 03.2021
- Responds service requests calls via phone, emails and ticketing tools and other methodologies in a timely manner and provides solutions to be resolved and closed to reach the SLA /OLA timeframe.
- Perform Workstations operating system, CISCO and Avaya Phones installs to productions and support microsoft office365 issues.
- Uses IT tools such as SCCM, Zoho , Remote Desktop Connection for remediating issues.
- Attend calls for the outage accounts for us to resolved effectively
- Configures and Troubleshoot VPN connections for internet connectivity
- Point of person (POC) of accounts and handle project company deployment
- Knowledgeable in active directory objects and user permissions
- Worked with Vendor support contacts to resolve technical problems with desktop computing equipment and software
- Reimage laptops and installed applications and prepared assets to be deployed
Solution Engineer
UBIX Corporation
10.2016 - 06.2020
- Manages installation, configuration, operation, backup recovery, licensing, and maintenance services.
- System Administrator in CS Remote Care via Cloud Server and Ysoft SafeQ Server.
- Configuring and Monitoring environment CS Remote Care to be connected clients Printers
- Assist incident resolution and provide problem management process support.
- To supervise all accounts related to connectivity to ensure the 2 hours response time is resolved.
- Handles Local and Global customers concern/issues to be resolved within 2 hours’ response time SLA and deployment, installation and configuration.
Education
Bachelor of Science - Computer Engineering
Bicol University Polangui Campus
Polangui, Province Of Albay, Philippines04-2016
Skills
Leadership
Customer Service
Linux and Windows Server installations
Virtualizations
VMware and Linux Kernel VM
Active Directory
Security Patching
Hardware and Systems Troubleshooting
Group Policy
Ansible and Jenkins
Openstock
IBM Mainframe
Certification
ISO Awareness 9001:2015 Quality Management System
References
- Miguel, Canio, AVP for Services and Sales, 09237450284, 09177925779, UBIX Corporation
- Earlwyn, Natividad, IT Manager, 09277275363, Concentrix CVG Phils
Co-Curricular Activities
Institute of Electronics Engineering of the Philippines - Member
Training
- YsoftSafeQ 6 Technical Training Konica Minolta Singapore - July 2018
- Customer Service STAR Quality Program UBIX Bldg - November 2019
- ITIL v4 Foundations - September 2025
Personal Background
- BirthDate: December 01, 1994
- BirthPlace: Uson, Masbate
- Civil Status: Married
- Age: 30 years old
- Passport #: P4248977A
- Sex: Male
- Height: 5 feet and 11 inches
- Weight: 80kgs
- Religion: Roman Catholic
- Citizenship: Filipino
Timeline
ITIL v4 Certified
09-2025
Junior Assistant Manager - Systems Engineer
Philippines Savings Bank
05.2023 - Current
IT NOC Operations Engineer
Kambi Philippines Inc.
11.2021 - 05.2023
Technical Support/ System Infrastructure Specialist
Jaka Investment Corporation
03.2021 - 10.2021
IT Operations-Technical Support II
Concentrix CVG Philippines
06.2020 - 03.2021
Solution Engineer
UBIX Corporation
10.2016 - 06.2020
Bachelor of Science - Computer Engineering
Bicol University Polangui Campus