Jozen Gonzales
Rodriguez
Summary
An accomplished individual with rich experience in travelling local and international. Successfully sharing my experiences to my guests who wish to have memorable vacation by helping them plan and book their travel itineraries and demonstrate expertise in customer service and destination knowledge.
Overview
3
3
years of professional experience
Work History
Sales Travel Agent
Captain Adventurer Tour Services
12.2021 - Current
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client's interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
Senior Travel Experience Agent
Penbrothers Inc
10.2021 - 05.2023
- Informed clients of policies and procedures.
- Assist guests to book, rebook, or cancel their reservation using Global Distribution System (GDS).
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Education
Bachelor Of Science In Electronics Engineering - Engineering
Technological Institute of The Philippines
Quezon, City04.2015
Skills
- Itinerary planning
- Travel industry expertise
- High volume environments
- Travel research
- Excellent communication skills
Timeline
Sales Travel Agent
Captain Adventurer Tour Services
12.2021 - Current
Senior Travel Experience Agent
Penbrothers Inc
10.2021 - 05.2023
Bachelor Of Science In Electronics Engineering - Engineering
Technological Institute of The Philippines
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