Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Jozah Mae Cruz

Jozah Mae Cruz

Administrative Assistant
Pasig, Metro Manila

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.


Overview

13
13
years of professional experience

Work History

Sales and Distribution Administrative Assistant

Viva Communications, Inc.
06.2023 - Current
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
  • Liaised between clients and vendors and maintained effective lines of communication.

Receptionist /Administrative Secretary

Bamacom, Inc.
11.2016 - 03.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

Sales and Marketing Officer

Enviroclean Manpower Services Corp.
02.2016 - 10.2016
  • Built strong relationships with clients through exceptional customer service, leading to increased repeat business.
  • Negotiated contracts with key partners and suppliers, optimizing costs while maintaining quality standards.
  • Enhanced customer experience through regular feedback collection, identifying areas for improvement in product offerings or sales processes.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.

Sales Associate

SM Fashion Forum
09.2012 - 12.2012
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Education

Bachelor of Science - Human Resources Management

Far Eastern University
Manila, Metro Manila, Philippines
04.2001 -

Skills

Office administration

Timeline

Sales and Distribution Administrative Assistant

Viva Communications, Inc.
06.2023 - Current

Receptionist /Administrative Secretary

Bamacom, Inc.
11.2016 - 03.2019

Sales and Marketing Officer

Enviroclean Manpower Services Corp.
02.2016 - 10.2016

Sales Associate

SM Fashion Forum
09.2012 - 12.2012

Bachelor of Science - Human Resources Management

Far Eastern University
04.2001 -

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Jozah Mae CruzAdministrative Assistant