Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
JOYVIN MIKE ESPINOSA

JOYVIN MIKE ESPINOSA

IT Support
Dasmarinas

Summary

Experienced IT Support Specialist with 8 years of expertise in troubleshooting hardware, software, and network issues. Skilled in providing technical support, managing IT infrastructure, and ensuring seamless system operations. Proficient in Windows, macOS, Linux, Active Directory, Microsoft 365, and help desk support tools. Strong problem-solving abilities, excellent customer service skills, and a proactive approach to IT solutions. Committed to optimizing IT efficiency and enhancing user experience in fast-paced environments.

Overview

9
9
years of professional experience
5
5
years of post-secondary education
2
2
Certifications

Work History

IT Help Desk

ADS
05.2023 - 07.2024
  • Resolve IT-related concerns over the phone, chat or email
  • Troubleshoot software, hardware and network problems
  • Create and update accounts, configurations, settings and permissions
  • Install, configure and maintain software, server and hardware
  • Train end-users on hardware functionality and software programs
  • Manage daily operations of IT needs

IT Support

DSV
11.2020 - 06.2022
  • Resolve IT-related concerns over the phone, chat or email
  • Troubleshoot software, hardware and network problems
  • Create and update accounts, configurations, settings and permissions
  • Install, configure and maintain software, server and hardware
  • Train end-users on hardware functionality and software programs
  • Manage daily operations of IT needs

IT Support

Manuel Supermarket
10.2018 - 10.2020
  • Resolve IT-related concerns over the phone, chat or email
  • Troubleshoot software, hardware and network problems
  • Create and update accounts, configurations, settings and permissions
  • Install, configure and maintain software, server and hardware
  • Train end-users on hardware functionality and software programs
  • Manage daily operations of IT needs

IT Help Desk

Accenture
04.2015 - 09.2018
  • Resolve IT-related concerns over the phone, chat or email
  • Troubleshoot software, hardware and network problems
  • Create and update accounts, configurations, settings and permissions
  • Install, configure and maintain software, server and hardware
  • Train end-users on hardware functionality and software programs
  • Manage daily operations of IT needs

Education

Graduate Certificate - Information Security Management

Fanshawe College
04.2022 - 01.2023

Bachelor of Science - Information Technology

AMA Cavite Campus
04.2008 - 01.2013

Skills

Hardware and software troubleshooting

Certification

Computer Hardware Service/MS Office, MM/DD/YY

Timeline

IT Help Desk

ADS
05.2023 - 07.2024

Graduate Certificate - Information Security Management

Fanshawe College
04.2022 - 01.2023

IT Support

DSV
11.2020 - 06.2022

IT Support

Manuel Supermarket
10.2018 - 10.2020

IT Help Desk

Accenture
04.2015 - 09.2018

Bachelor of Science - Information Technology

AMA Cavite Campus
04.2008 - 01.2013
JOYVIN MIKE ESPINOSAIT Support