JOYVIN MIKE ESPINOSA
IT Support
Dasmarinas
Summary
Experienced IT Support Specialist with 8 years of expertise in troubleshooting hardware, software, and network issues. Skilled in providing technical support, managing IT infrastructure, and ensuring seamless system operations. Proficient in Windows, macOS, Linux, Active Directory, Microsoft 365, and help desk support tools. Strong problem-solving abilities, excellent customer service skills, and a proactive approach to IT solutions. Committed to optimizing IT efficiency and enhancing user experience in fast-paced environments.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
IT Help Desk
ADS
05.2023 - 07.2024
- Resolve IT-related concerns over the phone, chat or email
- Troubleshoot software, hardware and network problems
- Create and update accounts, configurations, settings and permissions
- Install, configure and maintain software, server and hardware
- Train end-users on hardware functionality and software programs
- Manage daily operations of IT needs
IT Support
DSV
11.2020 - 06.2022
- Resolve IT-related concerns over the phone, chat or email
- Troubleshoot software, hardware and network problems
- Create and update accounts, configurations, settings and permissions
- Install, configure and maintain software, server and hardware
- Train end-users on hardware functionality and software programs
- Manage daily operations of IT needs
IT Support
Manuel Supermarket
10.2018 - 10.2020
- Resolve IT-related concerns over the phone, chat or email
- Troubleshoot software, hardware and network problems
- Create and update accounts, configurations, settings and permissions
- Install, configure and maintain software, server and hardware
- Train end-users on hardware functionality and software programs
- Manage daily operations of IT needs
IT Help Desk
Accenture
04.2015 - 09.2018
- Resolve IT-related concerns over the phone, chat or email
- Troubleshoot software, hardware and network problems
- Create and update accounts, configurations, settings and permissions
- Install, configure and maintain software, server and hardware
- Train end-users on hardware functionality and software programs
- Manage daily operations of IT needs
Education
Graduate Certificate - Information Security Management
Fanshawe College
04.2022 - 01.2023
Bachelor of Science - Information Technology
AMA Cavite Campus
04.2008 - 01.2013
Skills
Hardware and software troubleshooting
Operating systems (Windows, macOS, Linux)
Network configuration and troubleshooting
Active Directory management
Microsoft 365 and Google Workspace
Help desk support (ticketing systems like ServiceNow)
Friendly, positive attitude
Teamwork and collaboration
Certification
Computer Hardware Service/MS Office, MM/DD/YY
Timeline
IT Help Desk
ADS
05.2023 - 07.2024
Graduate Certificate - Information Security Management
Fanshawe College
04.2022 - 01.2023
IT Support
DSV
11.2020 - 06.2022
IT Support
Manuel Supermarket
10.2018 - 10.2020
IT Help Desk
Accenture
04.2015 - 09.2018
Bachelor of Science - Information Technology
AMA Cavite Campus
04.2008 - 01.2013