Joyse Fiel Bongcawil
Customer Care Supervisor
General Mariano Alvarez
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
11
11
years of professional experience
Work History
Customer Care Supervisor
Harte Hanks Phils. Inc
Taguig
08.2022 - Current
- Evaluated interactions between associates and customers to assess personnel performance.
- Monitored compliance risks while adhering to safety protocols.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Technical Support Representative
Harte Hanks Phil. Inc.
Taguig
09.2017 - 08.2022
- Managed high levels of call flow and responded via calls and emails technical support needs.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Email Customer Service Support
[24]7.ai
Pasig
06.2015 - 08.2017
- Responding to customer queries in a timely and accurate way via email.
- Identifying customer needs and helping customers use specific features.
- Help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
Restaurant Supervisor
Royal T Group Pte. Ltd. Singapore
Singapore
10.2011 - 07.2013
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Monitored adherence to corporate policies, procedures and standards as well as industry health and safety regulations.
Education
No Degree - Entrepreneurship
Polytechnic University of The Philippines Taguig
Taguig 04.2001 -
Skills
Training and mentoring
undefinedTimeline
Customer Care Supervisor
Harte Hanks Phils. Inc
08.2022 - Current
Technical Support Representative
Harte Hanks Phil. Inc.
09.2017 - 08.2022
Email Customer Service Support
[24]7.ai
06.2015 - 08.2017
Restaurant Supervisor
Royal T Group Pte. Ltd. Singapore
10.2011 - 07.2013
No Degree - Entrepreneurship
Polytechnic University of The Philippines Taguig
04.2001 -
Similar Profiles
Drew DemickDrew Demick
Customer Service Representative at Harte HanksCustomer Service Representative at Harte Hanks
Vernard De JesusVernard De Jesus
Security Engineer at Harte HanksSecurity Engineer at Harte Hanks
Christian TumalinChristian Tumalin
Technical Support Tier II (Order Admin. Dept.) at Harte-Hanks PhilipinesTechnical Support Tier II (Order Admin. Dept.) at Harte-Hanks Philipines