Mary Joy Maximo

• Worked in call center environment handling manual and automatically dialed outbound calls.
• Monitored accounts for compliance with established payment plans and flagged non-compliances.
• Achieved performance goals on consistent basis.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Maintained high volume of calls and met demands of busy and productive group.
• Worked with customer to create debt repayment plan based on current financial condition.
• Initiated repossession process or service disconnection upon failure of other collection methods.
• Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
• Listened to customers and negotiated solutions that met creditor and debtor needs.

+ Edit or add your own