Joylyn Mae Apostadero
Binangonan,Philippines
Summary
Experienced in delivering fast and accurate responses to customer queries via live chat. Thrives in high-pressure environments, maintaining positive attitude.
Overview
7
7
years of professional experience
Work History
Chat Support Representative
Telrcom Solutions Inc.
Taguig
06.2022 - 01.2024
- Managed live chat inquiries, providing timely and accurate responses to customer queries to enhance satisfaction levels.
- Built rapport with customers through personalised interactions, fostering brand loyalty and repeat business.
- Managed sensitive customer information with discretion, adhering to data protection regulations.
Payment officer
VPC Solutions Inc.
Makati
02.2021 - 11.2021
- Handled sensitive financial information with discretion, maintaining confidentiality and trust.
- Adhered to data protection laws and other legal regulations.
- Followed written instructions to carry out tasks to exact specifications.
Payment officer
Mownecum Services Inc.
Makati
12.2016 - 01.2021
- Managed high-volume payment cycles during peak periods, maintaining performance under pressure.
- Processed and allocated incoming payments accurately, maintaining up-to-date account records for customer accounts.
- Adhered to data protection laws and other legal regulations.
HR Assistant
Mownecum Services Inc.
Makati
08.2016 - 11.2016
- Executed a three-month contract role supporting HR functions
- Assisted with recruitment processes, including job postings and scheduling interviews for potential hires. Ensuring confidentiality and compliance with data protection regulations.
Education
Bachelor of Science - Computer Technology
Rizal Technological University
Mandaluyong City, 0001-2017
Diploma of Higher Education -
Binangonan Catholic College
Binangonan01-2012
Skills
- Live chat management
- Customer service
- Customer communication
- Account management
- Data protection
- Conflict resolution
- Data privacy awareness
References
- Mary Rose Ibsernas - Agent / +639277618217
- Tiffany Yau - Supervisor / +639064139786
Timeline
Chat Support Representative
Telrcom Solutions Inc.
06.2022 - 01.2024
Payment officer
VPC Solutions Inc.
02.2021 - 11.2021
Payment officer
Mownecum Services Inc.
12.2016 - 01.2021
HR Assistant
Mownecum Services Inc.
08.2016 - 11.2016
Bachelor of Science - Computer Technology
Rizal Technological University
Diploma of Higher Education -
Binangonan Catholic College