Joylyn Dela Cruz
57 Mabini St., Puerto Princesa City, Palawan
Summary
Determined General Manager with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Store Manager
Bok's Chibog
Puerto Princesa City
02.2023 - Current
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised guests at front counter, answering questions regarding products.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed purchasing and sales account operations efficiently.
Operations Officer
DTDC BUILDERS
Caloocan City
01.2017 - 12.2021
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Increased response to unit reports and challenged management to quickly respond to and act on reports.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Financial Advisor
AXA Philippines
Metro Manila
05.2009 - 09.2011
- Assisted clients with preparing financial plans, conducting investment research, and completing trades and transactions to assess and meet financial goals.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Educated clients on financial topics and best practices.
- Advised clients on investments, retirement and estate planning.
- Helped clients make informed decisions about financial future.
- Presented financial plans and investment recommendations to clients.
- Educated clients on potential risks and rewards associated with various investments.
Operations Manager
AC Distributors, Inc.
Iloilo City
06.2005 - 01.2009
- Kept up-to-date with tax changes and industry trends by participating in professional organizations, opportunities, and networks.
- Maintained integrity of general ledger and chart of accounts.
- Collected and reported monthly expense variances and explanations.
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
- Diminished outstanding debts by analyzing accounts for issues.
- Tracked funds, prepared deposits and reconciled accounts.
- Cooperated with senior leaders to create operating budgets and initiate financial planning.
- Provided journal entries and performed accounting on accrual basis.
Education
Bachelor of Science - Accountancy
Western Institute of Technology
Iloilo City, Philippines04.1999
Skills
- Sales Expertise
- Budgeting and Cost Control
- Customer Service
- Team Leadership
- Accurate Cash Handling
- Maximizing Profitability
- MS Office Proficiency
- Financial Operations Management
- Sales Professional
- Customer Relations
Accomplishments
AXA Philippines Annual President's Awardee by achieving Annual sales Target as early as October of 2010
Additional Information
Holder of 10-yr Professional Driver's License with Codes A, A1, B, B1 and B2
Timeline
Store Manager
Bok's Chibog
02.2023 - Current
Operations Officer
DTDC BUILDERS
01.2017 - 12.2021
Financial Advisor
AXA Philippines
05.2009 - 09.2011
Operations Manager
AC Distributors, Inc.
06.2005 - 01.2009
Bachelor of Science - Accountancy
Western Institute of Technology
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