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JOYLYN ALCOBER
MONITORING SPECIALIST
BURAUEN, LEYTE
Summary
Dedicated professional with extensive experience in CCTV surveillance and incident reporting. Known for maintaining security protocols and collaborating effectively with law enforcement. Committed to leveraging expertise to enhance safety and operational efficiency in security operations.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Monitoring Specialist
SKYWAY O & M CORPORATION
PARAÑAQUE CITY
05.2018 - Current
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
CCTV Operator
LAZADA
CABUYAO LAGUNA
02.2016 - 03.2018
- Monitored CCTV footage to ensure security across all facilities.
- Responded promptly to security incidents and alarms during shifts.
- Reported any suspicious activities to management for immediate action.
- Documented security breaches and incidents for further review.
- Collaborated with local law enforcement during investigations as needed.
- Communicated with other security staff using radio, intercom, telephone and internet-based communications systems to coordinate facility-wide security operations.
Education
BACHELOR IN TEACHING AND HOME ECONOMICS AND LIVELIHOOD EDUCATION - GENERAL EDUCATION
EASTERN VISAYAS STATE UNIVERSITY
San Diego Street, Poblacion District IX, Burauen, 03-2014
Skills
- Data analysis
- Video monitoring
- Incident reporting
- Security protocols
- Surveillance technologies
- Client communication
- Professionalism
- Discipline
Languages
English
Intermediate (B1)
B1
Certification
- CERTIFIED CCTV OPERATOR
Timeline
Monitoring Specialist
SKYWAY O & M CORPORATION
05.2018 - Current
CCTV Operator
LAZADA
02.2016 - 03.2018
BACHELOR IN TEACHING AND HOME ECONOMICS AND LIVELIHOOD EDUCATION - GENERAL EDUCATION
EASTERN VISAYAS STATE UNIVERSITY