Joy Kathlyn Gutierrez
Kathlyn
Quezon City
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. In addition to being detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Frauds and Claims Representative 2
Wells Fargo
02.2023 - 08.2024
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
Customer Solutions Representative 2
PayPal
01.2020 - 11.2023
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Strengthened relationships with key clients by providing personalized attention, leading to increased loyalty and repeat business.
- Managed escalated cases with care and efficiency, working closely with other departments when necessary for issue resolution.
- Improved team morale by actively participating in team-building activities and offering constructive feedback during meetings.
KYC Analyst
HSBC
11.2018 - 03.2019
- Supported KYC processes for prospective and existing customers.
- Ensured compliance with regulatory requirements by conducting thorough customer due diligence checks.
- Identified potential risks and red flags through comprehensive customer risk assessments, mitigating potential financial losses.
- Adjusted end-to-end KYC process needs to align with workforce capabilities.
Education
Bachelor of Science - Economics
St. Scholastica's College
Manila, Metro Manila, Philippines 04.2001 -
Bachelor of Science - Nursing
Delo Santos - STI College
E. Rodriguez, Quezon City 04.2001 -
Bachelor of Science - Biology
St. Paul University
Quezon City, Metro Manila, Philippines 04.2001 -
Skills
Claims investigation and claim filing
Microsoft Office: Word, Excel, Power Point and Outlook
File Management
Experienced in Office Equipment and Administrative Operations
Experienced in demo teaching of Business English, IELTS, TEFL and TESOL to foreign students
Timeline
Frauds and Claims Representative 2
Wells Fargo
02.2023 - 08.2024
Customer Solutions Representative 2
PayPal
01.2020 - 11.2023
KYC Analyst
HSBC
11.2018 - 03.2019
Bachelor of Science - Economics
St. Scholastica's College
04.2001 -
Bachelor of Science - Nursing
Delo Santos - STI College
04.2001 -
Bachelor of Science - Biology
St. Paul University
04.2001 -
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