Exploring different cultures across the globe
Joycy Faith Nalia Villamor
Entrepreneur/ Businessman
Lapu-Lapu
Summary
Accomplished Business Owner of Angel Faith's Catering Services, adept in staff management and budgeting, significantly enhancing customer relations and operational efficiency.
Motivated business professional bringing almost 10 years years of entrepreneurial experience in the hospitality industry.
Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating, and supporting staff members.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
Work History
Business Owner
Angel Faith's Catering Services
2015.02 - Current
- Oversaw business budget planning and administration, accounting functions, purchasing, and weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Customer Service Representative & Sales
Tech Mahindra
2022.05 - 2022.09
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative & Sales
Forward BPO
2018.10 - 2020.06
- Answering phone calls or emails from consumers to respond to questions
- Responsible for resolving overdue bills and collecting payments from debtors
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Associate
Manulife Business Process Outsourcing (MBPS)
2017.02 - 2017.06
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Provided personalized support for each client, tailoring solutions based on individual circumstances and preferences.
Technical Support Representative
Accenture Philippines Inc.
2016.11 - 2017.12
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.
Market Researcher
SSI Philippines (Dynata)
2013.03 - 2015.02
- Managed multiple research projects simultaneously while maintaining strict deadlines, ensuring successful project delivery.
- Optimized survey design and implementation, leading to higher response rates and better quality data.
Education
Bachelor of Science - Human Resources Management
University of San Carlos
Cebu City 2009.06 - 2013.03
High School Diploma -
Nissi Academy International
Lapu-lapu City, Cebu 2005.06 - 2009.03
Skills
Customer Relations
Staff Management
Budgeting
Business Administration
Business Planning
Interests
Trying different kinds of food
Playing Ball games
Software
Microsoft Office
Social media applications
Presentation software
Languages
English
Filipino
Accomplishments
Founded a new Filipino Sizzling Restaurant named 'Sizzling sa Basak' last April 26 this year 2024 - where we serve a variety of sizzling menus at a very affordable price suitable for all types of customers in the market.
Additionally, as it was being featured by some local vloggers, our newly opened restaurant has been quite popular in the city and went trending on social media platforms like Facebook and Tiktok around the province of Cebu.
Our restaurant's facebook page is https://www.facebook.com/profile.php?id=61558544471630
Timeline
Customer Service Representative & Sales
Tech Mahindra
2022.05 - 2022.09
Customer Service Representative & Sales
Forward BPO
2018.10 - 2020.06
Customer Service Associate
Manulife Business Process Outsourcing (MBPS)
2017.02 - 2017.06
Technical Support Representative
Accenture Philippines Inc.
2016.11 - 2017.12
Business Owner
Angel Faith's Catering Services
2015.02 - Current
Market Researcher
SSI Philippines (Dynata)
2013.03 - 2015.02
Bachelor of Science - Human Resources Management
University of San Carlos
2009.06 - 2013.03
High School Diploma -
Nissi Academy International
2005.06 - 2009.03