JOYCE TIFFANY A. EUGENIO
KYC Analyst
Sta. Mesa, Manila
Summary
To render services within the field of knowledge to achieve the goals of the organization as well as to further enhance the abilities and skills in an organization that will offer growth and challenges.
Overview
11
11
years of professional experience
14
14
years of post-secondary education
5
5
Certifications
1
1
Language
Work History
KYC Analyst
ING Hubs Philippines
01.2025 - Current
- Supported KYC processes for prospective and existing customers.
- Ensured compliance with regulatory requirements by conducting thorough customer due diligence checks.
- Adjusted end-to-end KYC process needs to align with workforce capabilities.
- Identified potential risks and red flags through comprehensive customer risk assessments, mitigating potential financial losses.
Client Relationship Officer
Eastwest Banking Corporation
07.2023 - 01.2025
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
MIS Associate/Executive Assistant
BPI
09.2022 - 07.2023
- Installed improvements and adjusted parameters to optimize functionality.
- Devised scripts and automation tools to improve system efficiency.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Researched and recommended new technologies and strategies for improving system performance.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Facilitated training and onboarding for incoming office staff.
Customer Support Associate
Bank of the Philippine Island
09.2021 - 09.2022
- Assist the officers to onboard the enrollment of Bizlink
- Provides status of enrollment for cash management facilities to client
- Handling of e-proc system for purchase of supplies, payments and reimbursement
- Provided primary customer support to internal and external customers.
Customer Service Associate/ Customer Service Representative
Bank of the Philippine Island
05.2014 - 09.2021
- Explain, advise on and promote bank products and services to customers
- Identify referral opportunities and make relevant referrals
- Ensure compliance with all internal controls and established policies and procedures
- Developed and actualized customer service initiatives to decrease wait times.
- Boosted sales revenue by skillfully promoting diverse service options.
- Informed customers about special promotions and provided detailed information for various products.
Education
Bachelor - Banking and Finance
TERTIARY Polytechnic University of The Philippines
Sta. Mesa, Manila 06.2010 - 05.2014
High School Diploma -
SECONDARY Victorino Mapa High School
San Miguel, Manila 06.2006 - 03.2010
PRIMARY Pio Del Pilar Elementary School
Pureza, Manila 06.1999 - 03.2006
Skills
Microsoft Office Applications (Word, Powerpoint and Excel)
Proficient in using Internet
Administrative support
Complaint resolution
Creative problem solving
Recordkeeping strengths
Certification
UITF Sales Person- TOAP
Timeline
KYC Analyst
ING Hubs Philippines
01.2025 - Current
UITF Sales Person- TOAP
08-2024
Client Relationship Officer
Eastwest Banking Corporation
07.2023 - 01.2025
MIS Associate/Executive Assistant
BPI
09.2022 - 07.2023
Customer Support Associate
Bank of the Philippine Island
09.2021 - 09.2022
UCAS Certification Program- Staff
02-2017
CUSTOMER SERVICE REPRESENTATIVE CERTIFICATION PROGRAM
02-2016
CUSTOMER SERVICE ASSOCIATE CERTIFICATION PROGRAM
12-2014
Customer Service Associate/ Customer Service Representative
Bank of the Philippine Island
05.2014 - 09.2021
Passed the Career Service Examination (Professional Level) with GWA of 81.75%.
05-2014
Bachelor - Banking and Finance
TERTIARY Polytechnic University of The Philippines
06.2010 - 05.2014
High School Diploma -
SECONDARY Victorino Mapa High School
06.2006 - 03.2010
PRIMARY Pio Del Pilar Elementary School
06.1999 - 03.2006
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