Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
JOYCE TIFFANY A. EUGENIO

JOYCE TIFFANY A. EUGENIO

KYC Analyst
Sta. Mesa, Manila

Summary

To render services within the field of knowledge to achieve the goals of the organization as well as to further enhance the abilities and skills in an organization that will offer growth and challenges.

Overview

11
11
years of professional experience
14
14
years of post-secondary education
5
5
Certifications
1
1
Language

Work History

KYC Analyst

ING Hubs Philippines
01.2025 - Current
  • Supported KYC processes for prospective and existing customers.
  • Ensured compliance with regulatory requirements by conducting thorough customer due diligence checks.
  • Adjusted end-to-end KYC process needs to align with workforce capabilities.
  • Identified potential risks and red flags through comprehensive customer risk assessments, mitigating potential financial losses.

Client Relationship Officer

Eastwest Banking Corporation
07.2023 - 01.2025
  • Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
  • Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
  • Monitored, followed-up and escalated cases to meet customer response commitments.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

MIS Associate/Executive Assistant

BPI
09.2022 - 07.2023
  • Installed improvements and adjusted parameters to optimize functionality.
  • Devised scripts and automation tools to improve system efficiency.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Researched and recommended new technologies and strategies for improving system performance.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Organized and coordinated conferences and monthly meetings.
  • Facilitated training and onboarding for incoming office staff.

Customer Support Associate

Bank of the Philippine Island
09.2021 - 09.2022
  • Assist the officers to onboard the enrollment of Bizlink
  • Provides status of enrollment for cash management facilities to client
  • Handling of e-proc system for purchase of supplies, payments and reimbursement
  • Provided primary customer support to internal and external customers.

Customer Service Associate/ Customer Service Representative

Bank of the Philippine Island
05.2014 - 09.2021
  • Explain, advise on and promote bank products and services to customers
  • Identify referral opportunities and make relevant referrals
  • Ensure compliance with all internal controls and established policies and procedures
  • Developed and actualized customer service initiatives to decrease wait times.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Informed customers about special promotions and provided detailed information for various products.

Education

Bachelor - Banking and Finance

TERTIARY Polytechnic University of The Philippines
Sta. Mesa, Manila
06.2010 - 05.2014

High School Diploma -

SECONDARY Victorino Mapa High School
San Miguel, Manila
06.2006 - 03.2010

PRIMARY Pio Del Pilar Elementary School
Pureza, Manila
06.1999 - 03.2006

Skills

    Microsoft Office Applications (Word, Powerpoint and Excel)

    Proficient in using Internet

    Administrative support

    Complaint resolution

    Creative problem solving

    Recordkeeping strengths

Certification

UITF Sales Person- TOAP

Timeline

KYC Analyst

ING Hubs Philippines
01.2025 - Current

UITF Sales Person- TOAP

08-2024

Client Relationship Officer

Eastwest Banking Corporation
07.2023 - 01.2025

MIS Associate/Executive Assistant

BPI
09.2022 - 07.2023

Customer Support Associate

Bank of the Philippine Island
09.2021 - 09.2022

UCAS Certification Program- Staff

02-2017

CUSTOMER SERVICE REPRESENTATIVE CERTIFICATION PROGRAM

02-2016

CUSTOMER SERVICE ASSOCIATE CERTIFICATION PROGRAM

12-2014

Customer Service Associate/ Customer Service Representative

Bank of the Philippine Island
05.2014 - 09.2021

Passed the Career Service Examination (Professional Level) with GWA of 81.75%.

05-2014

Bachelor - Banking and Finance

TERTIARY Polytechnic University of The Philippines
06.2010 - 05.2014

High School Diploma -

SECONDARY Victorino Mapa High School
06.2006 - 03.2010

PRIMARY Pio Del Pilar Elementary School
06.1999 - 03.2006
JOYCE TIFFANY A. EUGENIOKYC Analyst