Joyce Anne Pangilinan
Senior Process Executive
Batangas
Summary
People-focused professional with 8+ years of experience in customer service, training, and administrative support. Skilled in onboarding, delivering effective training, and fostering continuous learning in both corporate and international environments. Known for simplifying complex processes, coaching for growth, and creating a positive, collaborative learning experience.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Food and Beverage Attendant
Niseko Village Kabushiki Kaisha
12.2024 - 03.2025
- Greeted and engaged guests with a warm, professional welcome; provided detailed menu guidance and took orders with accuracy and care.
- Managed phone reservations and walk-in inquiries, offering clear information on menu items, pricing, and table availability.
- Collaborated closely with kitchen staff to ensure timely service and a smooth dining experience for all guests.
Senior Process Executive
Cognizant
02.2022 - 09.2024
- Promoted features of an online conferencing app via social media, increasing global content creator engagement.
- Managed RSVPs and logistics for online events, contributing to improved attendance rates.
- Collaborated with marketing and community teams to align promotional strategies.
ESL Tutor
RareJob Philippines
06.2023 - 09.2023
- Conducted one-on-one tutoring sessions addressing individual student concerns.
- Enhanced students' English language skills by utilizing comprehensive lesson plans focused on grammar, vocabulary, and pronunciation.
- Implemented creative teaching strategies tailored to various learning styles to maximize student comprehension and retention of material.
Interim Training Specialist
IHG Hotels & Resorts
04.2021 - 02.2022
- Delivered training on reservation systems, customer interaction, and service protocols.
- Evaluated program effectiveness through assessments and feedback to refine training content.
- Led onboarding sessions, facilitating smooth transitions for new hires.
- Provided one-on-one coaching to boost performance and service quality.
Reservation Sales Specialist
IHG Hotels & Resorts
05.2019 - 04.2021
- Handled global bookings via phone, email, and online channels, ensuring accuracy and efficiency.
- Maintained deep knowledge of hotel offerings and local attractions for tailored customer support.
- Used CRM systems to track reservations and upsold services to exceed sales targets.
Education
Bachelor of Science - Hotel and Restaurant Management
First Asia Institute of Technology And Humanities
Tanauan, Batangas 06.2007 - 03.2012
Skills
- Customer Service
- Training & Development
- Administrative Support
- Communication & Coordination
- Creative & Critical Thinking
- Attention to Detail
- Microsoft Office
- Social Media Platforms
- Online Reservation Systems
Timeline
Food and Beverage Attendant
Niseko Village Kabushiki Kaisha
12.2024 - 03.2025
ESL Tutor
RareJob Philippines
06.2023 - 09.2023
Senior Process Executive
Cognizant
02.2022 - 09.2024
Interim Training Specialist
IHG Hotels & Resorts
04.2021 - 02.2022
Reservation Sales Specialist
IHG Hotels & Resorts
05.2019 - 04.2021
Bachelor of Science - Hotel and Restaurant Management
First Asia Institute of Technology And Humanities
06.2007 - 03.2012
Similar Profiles
SAHO DANNOSAHO DANNO
DX Promotion Group at Nippon Yusen Kabushiki Kaisha (NYK Line)DX Promotion Group at Nippon Yusen Kabushiki Kaisha (NYK Line)
Peticaru CostelPeticaru Costel
First Assistant Engineer at NYK (Nippon Yusen Kabushiki Kaisha)First Assistant Engineer at NYK (Nippon Yusen Kabushiki Kaisha)
Anna GuilletAnna Guillet
Front Desk Receptionist at Higashiyama Niseko Village, a Ritz-Carlton ReserveFront Desk Receptionist at Higashiyama Niseko Village, a Ritz-Carlton Reserve
Joemark C. FabregasJoemark C. Fabregas
Machine Technician at Samsung SDIMachine Technician at Samsung SDI
Eddrin DesiderioEddrin Desiderio
Intern at Bewiser PH Insurance Solutions & Agency Inc.Intern at Bewiser PH Insurance Solutions & Agency Inc.