Joyce Mae Rose Raipan
Barangay Del Carmen,Pagbilao
Summary
Possess strong communication skills and excel in building positive relationships with clients. Demonstrate knack for problem-solving and effectively handling difficult conversations with empathy. Highly organised and always maintain professional demeanour. Ready to contribute to team-focused environment and ensure customer satisfaction. Organised Virtual Assistant adept in data entry and client correspondence management. Manages schedules and prioritises communications to support business efficiency. Demonstrates commitment to accuracy and professionalism in all interactions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Collection Representative
Moriones PortServices and Trading, Inc.
Lucena City, Philippines
02.2024 - 02.2026
- Maintained accurate accounts by documenting orders, collecting payments and issuing receipts for every purchase.
- Managed the processing of payments at the checkout, providing correct change for cash purposes.
- Supervised sales assistants in merchandising goods, processing payments and resolving product-related issues to maintain store shopping standards.
- Processed transactions accurately and efficiently, managing cash, credit, and debit payments for purchases.
- Processed sales transactions efficiently, managing payments and issuing receipts with accuracy.
- Collaborated with finance teams to manage client accounts and process payments accurately.
- Managed payroll functions, ensuring timely and accurate employee payments.
- Processed cash and card payments for facility services, providing correct change for cash purposes.
- Responded promptly to customer enquiries regarding invoices and payments, ensuring clarity and preventing potential disputes.
- Developed and maintained strong relationships with customers, enhancing communication and facilitating timely payments.
Encoder
TaskUs
Quezon City, Philippines
01.2022 - 05.2023
- Resolved customer queries and problems using effective communication and providing solutions.
- Actively listened to customers to fully understand requests and address concerns.
- Updating inventory details.
- Copy-pasting information into databases or systems.
Inbound Call Centre Agent
VXI Global Solutions
Makati, Philippines
07.2021 - 11.2022
- Conducted follow-up calls to assess customer satisfaction and gather feedback for continuous service enhancement.
- Acted as the first point of contact for managers by answering all correspondence, emails and phone calls.
- Managed personal schedules and commitments to ensure availability for auditions and callbacks.
- Cold called customers to build lead database.
- Performed customer service functions by answering phone calls daily.
- Resolved caller queries efficiently, utilising in-depth knowledge of services and resources.
Virtual Assistant
Mediacom
Manila, Philippines
05.2019 - 04.2021
- Monitored email inboxes, prioritised messages, and ensured timely responses to important communications.
- Answered calls and emails efficiently, offering round-the-clock client and customer care.
- Provided day-to-day administrative support, improving overall business efficiency.
- Handled client correspondence and internal communications in professional manner.
- Managed confidential information with discretion, upholding data protection standards.
- Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
- Adapted quickly to new technologies and software, demonstrating a commitment to continuous learning and development.
- Performed administrative tasks, document management and report development for inter-departmental use.
- Proofread documents and correspondence to ensure accuracy and professionalism in external communications.
- Provided exceptional customer care, resolving queries swiftly and professionally for positive outcomes.
- Connected with professionals in outside offices and distant locations to coordinate work.
- Facilitated communication between different departments, acting as a key point of contact for project coordination.
- Handled inbound and outbound calls, providing exceptional customer service and resolving queries efficiently.
Education
Diploma of Higher Education - Bachelor of Science in Criminology
Manuel S. Enverga University Foundation
Lucena01-2023
Skills
- Customer relationship management
- Data entry
- Communication excellence
- Report-writing
- Computer literacy
- Schedule management
- Social media management
- Call handling
- Data entry and database management
- Canva
- Microsoft Powerpoint
- Excel proficiency
- Transcription
- Records management
- CRM management
- Basic graphic design
Languages
English
Advanced
C1
Certification
- License Criminologist
Hobbies and interests
- Video Editing
- Graphic Design using Canva
- Freelancing
References
- ENGR. CYNDEL D. OLAGUERA-CALAYO
DENR MIMAROPA REGION / DASMARIÑAS CAVITE
0999-403-3652
- GLICELYN L. DY
MORIONES PORTSERVICES AND TRADING INC, LUCENA CITY
0999-889-1583
- MARGAUX L. MARFA
CALLCENTRE AGENT BPO COMPANY/ PAGBILAO, QUEZON
0946-9199-379
Accomplishments
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of payments and encoding data.
Timeline
Collection Representative
Moriones PortServices and Trading, Inc.
02.2024 - 02.2026
Encoder
TaskUs
01.2022 - 05.2023
Inbound Call Centre Agent
VXI Global Solutions
07.2021 - 11.2022
Virtual Assistant
Mediacom
05.2019 - 04.2021
Diploma of Higher Education - Bachelor of Science in Criminology
Manuel S. Enverga University Foundation