Joycel Resabal

As the Sales & Customer Experience Lead, I am responsible for managing the full cycle of customer interaction — from initial inquiry to post-sale support. This role combines sales generation, customer service, and office coordination to ensure seamless client experiences and sustained business growth.

• Scheduled and confirmed qualified sales appointments, maintaining accurate CRM records.
• Managed CEO’s calendar, meetings, travel, and communications.
• Prepared reports and client briefs to support business meetings.
• Acted as liaison between CEO, clients, and internal teams to ensure smooth operations.

• Coordinated executive calendars, meetings, and travel to optimize productivity.
• Managed communications (emails, calls, scheduling) to streamline workflow.
• Handled confidential information and sensitive documents with discretion.

• Supported agents in managing multiple real estate transactions, ensuring deadlines and compliance requirements were met.
• Assisted clients with home staging and preparation to maximize property sales.
• Handled billing, payments, and transaction records while processing applications and paperwork in line with state and federal regulations.
• Enhanced client satisfaction by delivering strong administrative support and maintaining open communication between agents and clients.

• Managed CEO’s calendar, travel, and client appointments while handling confidential matters.
• Oversaw social media accounts, content scheduling, and marketing for coaching, books, and apparel.
• Processed billing and payments for coaching services, book sales, and online apparel shop.
• Coordinated sales support, collaborations, and media opportunities to grow the brand.

• Conducted high-volume cold calls to automotive dealerships and service centers to promote software solutions.
• Qualified leads, scheduled demos, and maintained accurate CRM records.
• Educated prospects on product benefits, overcoming objections to drive interest.
• Supported sales team by generating consistent pipeline opportunities.

• Proactively followed up with customers to drive repeat sales and strengthen relationships.
• Handled a high volume of daily calls with professionalism, accuracy, and efficiency.
• Expanded the company’s client base by generating new leads through targeted cold calling.
• Maintained accurate and up-to-date customer records in CRM and online systems.

• Collected customer feedback during calls to provide insights that influenced future marketing strategies.
• Managed inbound calls by answering inquiries, taking messages, and directing customers to the appropriate contacts.
• Increased customer retention by delivering personalized solutions tailored to individual needs.
• Resolved common issues independently through effective troubleshooting and customer support.

• Followed up with customers to solicit further sales.
• Managed a high volume of calls daily while maintaining professionalism and efficiency.
• Generated new leads through targeted cold calling efforts, expanding the company''s client base.
• Recorded and updated customer information in online systems.

• Assisted customers with storage rentals, move-ins/outs, and inquiries via phone, email, and in person.
• Processed payments, billing, and rental agreements with accuracy.
• Promoted add-on services and products to increase revenue.
• Maintained facility cleanliness, security, and compliance with company policies.
• Resolved customer concerns while providing professional and timely support.

• Supported agents with scheduling, client communications, and transaction coordination.
• Prepared contracts, disclosures, and maintained accurate records in compliance with regulations.
• Assisted with home staging, listing preparation, and marketing (including social media).
• Processed billing, payments, and managed CRM/database for leads and follow-ups.
• Coordinated with lenders, title companies, and inspectors to ensure smooth closings.

• Managed multiple research projects, ensuring on-time and on-budget delivery.
• Analyzed survey data to identify trends and provide actionable insights.
• Conducted statistical analyses to support client decision-making.
• Improved survey questionnaires based on respondent and stakeholder feedback

• Improved customer satisfaction by managing appointment scheduling, confirmations, and reminders.
• Built strong client relationships while handling bookings, reschedules, and inquiries.
• Addressed complaints and redirected calls in line with company policies and procedures.

• Managed appointment scheduling, confirmations, and inquiries to improve customer satisfaction.
• Built client relationships while handling complaints and directing calls per company policies.

• Supported team performance initiatives and collaborated across departments to resolve customer concerns.
• Trained new staff on policies, procedures, and best practices.
• Delegated tasks and used cloud-based tools to address complex issues.

• Assisted clients with inquiries, enrollments, billing, and access to coaching programs.
• Guided clients through resources and events to maximize value and satisfaction.
• Handled support issues, documented interactions in CRM, and collaborated with coaches to resolve concerns.

Followed up with clients regarding Gold Memberships, providing details on upcoming events and ensuring renewals or sign-ups.

• Verified patients’ insurance coverage by contacting healthcare provider offices on behalf of Blue Cross Blue Shield members.
• Ensured accuracy of benefits, eligibility, and coverage details to support claims processing and member services.