Joyce Carla Balabis
Cainta
Summary
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Customer Success Coordinator
Optum (Change Healthcare)
06.2021 - Current
- Entered data, generated reports, and produced tracking documents.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Gathered and organized materials to support operations.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Used job-related software to draft and finalize written correspondence and documentation.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Data Specialist
Straightarrow Corp.
02.2019 - 06.2021
- Optimized quality of data by developing and continuously improving data collection and automated upload strategies.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Validated incoming data against quality standards to eliminate irrelevant or unusable information.
- Evaluated efficiency and reliability of internal data management systems to identify and correct deficiencies.
- Ran essential daily, weekly and monthly KPI metric reports from compiled data.
- Prepared demonstrations showing product configurations and data handling capabilities.
Helpdesk Support
Transman Manpower Svcs. Inc.
05.2018 - 02.2019
- Monitored helpdesk and responded to incoming tickets to address support needs.
- Enhanced helpdesk ticketing system, resulting in 30% reduction in support call turnaround time.
- Delivered helpdesk service and support to customers.
- Provided basic troubleshooting and product set-up support for customers.
- Worked well in a team setting, providing support and guidance.
- Supported development team in generation of technical requirements and product documentation to achieve process commonality.
Technical Support
Micro-D International Inc.
03.2017 - 04.2018
- Provided technical support to production personnel.
- Assisted customers with technical support inquiries.
- Coordinated and provided technical support to different partners.
- Provided technical support for troubleshooting analytics and reporting issues.
Education
Bachelor of Science - Information Technology
STI College
Cainta, Rizal 06.2013 - 05.2017
Skills
Information Collection
Data Entry
Project Management
Process Improvement
Updating Stakeholders
Schedule Coordination
Correspondence and Reports
Project Coordination
Customer Service
Timeline
Customer Success Coordinator
Optum (Change Healthcare)
06.2021 - Current
Data Specialist
Straightarrow Corp.
02.2019 - 06.2021
Helpdesk Support
Transman Manpower Svcs. Inc.
05.2018 - 02.2019
Technical Support
Micro-D International Inc.
03.2017 - 04.2018
Bachelor of Science - Information Technology
STI College
06.2013 - 05.2017