Joyce Ann Marie Maarat
Quezon City
Summary
Results-driven Collections Professional with a strong background in managing overdue accounts and ensuring compliance with collection policies. Resolves client inquiries effectively, fostering trust and enhancing relationships. Committed to delivering efficient solutions while maintaining accurate account records and supporting team objectives.
Overview
2
2
years of professional experience
Work History
ACCOUNT OFFICER
Euro Towers International Inc.
04.2025 - Current
- Managed overdue and delinquent accounts, recommending effective recovery actions to enhance cash flow.
- Communicated with clients about overdue and delinquent accounts to facilitate timely payments.
- Monitored accounts to ensure compliance with collection policies.
- Prepared monthly collection reports and billing statements, providing insights to improve collection strategies.
- Coordinated with Finance and Treasury on transactions to ensure accurate financial reporting and compliance.
- Verified requirements and processed account clearances.
- Maintained accurate and organized account records.
- Resolved client inquiries in a timely manner.
- Assisted in preparing contracts and move-in documents.
- Reviewed buyer documents for account turnover.
ACCOUNT SECTION ASSISTANT
Euro Towers International Inc.
02.2024 - 04.2025
- Supported the Accounts Section in collections by proactively engaging clients via calls and written correspondence, ensuring timely payments and strengthening client relationships.
- Coordinated preparation and delivery of collection notices, demand letters, and official correspondence, ensuring professionalism and compliance with company policies.
- Prepared and analysed weekly and monthly status reports to monitor account performance, track collections, and identify potential issues for management review.
- Streamlined processing of client requests by preparing and reviewing forms, documents, and supporting materials for accuracy and compliance.
- Managed document workflow by accurately routing memoranda and client files to relevant departments, facilitating timely action and enhancing operational efficiency.
- Maintained organized client records, including scanning, photocopying, and filing, ensuring compliance, easy retrieval, and accurate record-keeping.
- Provided responsive client support by handling inquiries and concerns in the absence of Account Officers, ensuring uninterrupted service and satisfaction.
- Collaborated closely with Account Officers across multiple locations, including Davao, to ensure seamless account management and efficient communication.
- Assisted clients in securing external financing through accredited banking partners, ensuring all documentation was accurate, complete, and submitted in a timely manner.
- Assisted with administrative tasks and process improvements to enhance departmental efficiency.
Education
BSBA - Financial Management
Gordon College
Philippines01-2023
Accountancy and Business Management -
CELTECH College
Philippines01-2019
Skills
- Account management
- Client relationship management
- Collections strategy
- Payment collection
- Compliance monitoring
- Financial analysis
- Communication effectiveness
- Customer Service
- Multitasking proficiency
Timeline
ACCOUNT OFFICER
Euro Towers International Inc.
04.2025 - Current
ACCOUNT SECTION ASSISTANT
Euro Towers International Inc.
02.2024 - 04.2025
BSBA - Financial Management
Gordon College
Accountancy and Business Management -
CELTECH College