Joyce Anne Sebastian
Manila
Summary
Adept at fostering client relationships and enhancing customer satisfaction, my tenure at Unwired Mobile showcases a proven track record in client relationship management and problem resolution. Skilled in customer service and adept in building rapport, I consistently contributed to high client retention rates and positive feedback. My approach combines active listening with effective communication, ensuring client needs are promptly met.
Overview
7
7
years of professional experience
Work History
Account Manager
Unwired Mobile
05.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Customer Service Representative Agent
Everise
09.2023 - 05.2024
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
Customer Service Representative Agent
Vxi Global Holdings
02.2021 - 12.2022
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Achieved high service level scores by effectively resolving customer issues during the first contact.
- Navigated multiple systems simultaneously for efficient information retrieval during live calls with customers.
Cutsmomer Care Representative
Iqor
03.2019 - 12.2020
- Contributed to team success by consistently achieving performance goals and adhering to established service standards within the role of Care Representative.
Customer Service Representative Agent
24/7 Ai
06.2018 - 01.2019
- Provided product knowledge assistance to customers, guiding them towards informed purchasing decisions based on their specific needs.
English Teacher
Brilliant Montessori School
06.2017 - 03.2018
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
Education
Bachelor Of Education - English
Nueva Ecija University of Science And Technology
San Isidro, Nueva Ecija04.2017
Skills
- Customer service
- Client relations
- Client relationship management
- Relationship building and management
Timeline
Account Manager
Unwired Mobile
05.2024 - Current
Customer Service Representative Agent
Everise
09.2023 - 05.2024
Customer Service Representative Agent
Vxi Global Holdings
02.2021 - 12.2022
Cutsmomer Care Representative
Iqor
03.2019 - 12.2020
Customer Service Representative Agent
24/7 Ai
06.2018 - 01.2019
English Teacher
Brilliant Montessori School
06.2017 - 03.2018
Bachelor Of Education - English
Nueva Ecija University of Science And Technology
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