Joyce Anne Gonzales
Naic
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Sales Executive
Sentro 1771
Makati
06.2020 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Created catering and restaurant event menus according to the client's event requirement.
- Responded to all website event inquiries.
Assistant Restaurant Manager
Chateau 1771
Bonifacio Global City, Taguig
12.2018 - 03.2020
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Managed team of up 16 restaurant staff, maintaining exceptional customer service and quality standards.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Coordinated with catering staff to deliver food services for special events and functions.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Created and maintained detailed financial records and reports to inform future strategies.
- Designed and implemented strategies to reduce costs and waste.
- Developed and implemented strategies to improve revenue and profitability.
Shift Supervisor
Chateau 1771
Makati City
12.2014 - 11.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Conducted routine inspections to check quality and compliance with established specifications.
- Applied security, safety and loss prevention strategies during shifts.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Conducted performance reviews and provided staff with feedback and guidance.
- Developed and implemented new processes and procedures to streamline operations.
Chef De Rang
Chateau 1771
Makati City
08.2013 - 11.2014
- Manages a station and is in-charge of delivering a delightful and memorable dining experience in the station according to the established company's standard of service.
- Increases guest check average through cross selling, upselling and suggestive selling of food and beverage items including merchandising items.
- Closely monitors all tables in the station and informs the Dining Shift Supervisor or Restaurant Manager of any complaints or unusual requests or behavior of the guest.
- In charge of wine service of the station
Cashier
Chateau 1771
Makati City
05.2011 - 07.2013
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
No Degree -
Monkayo National High School
Monkayo Davao De Oro2000
Skills
- Operations
- Sales Expertise
- Marketing Initiatives
- Customer Segmentation
- Contract Negotiations
- Inventory Management
- Store Organization
- Engaging With Diverse Customers
- Upselling Expertise
- Database Management
Timeline
Sales Executive
Sentro 1771
06.2020 - Current
Assistant Restaurant Manager
Chateau 1771
12.2018 - 03.2020
Shift Supervisor
Chateau 1771
12.2014 - 11.2018
Chef De Rang
Chateau 1771
08.2013 - 11.2014
Cashier
Chateau 1771
05.2011 - 07.2013
No Degree -
Monkayo National High School