JOYCE ANNE CABUYADAO
Recruitment Associate
Paoay
Summary
Dedicated and versatile professional with a proven track record in various industries, known for exceptional organizational skills and reliability. Seasoned in the recruitment field with expertise in talent acquisition and candidate relationship building. Recognized for collaborative mindset, ability to thrive in fast-paced settings, and strong capabilities in candidate sourcing and conducting interviews. Eager to secure a new opportunity.
Overview
8
8
years of professional experience
2018
2018
years of post-secondary education
Work History
Recruitment Associate
Find Human Resources, Inc.
10.2023 - Current
- Promptly corresponded with applicants, and coordinated and conducted initial interviews.
- Assisted in organizing and attending recruitment events to attract top talent.
- Enhanced candidate experience through timely communication and feedback during the recruitment process.
- Regularly updated business partners on endorsement statuses, improving communication efficiency.
- Managed 50 to 75 calls every day.
- Streamlined interview scheduling for efficiency, coordinating with hiring managers and candidates to ensure a smooth process.
- Enhanced candidate experience by providing timely and constructive feedback throughout the recruitment process.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Assists and replies to employees' concerns regarding the Employee Referral Program via email and ticket.
Recruitment Associate
Teleperformance
05.2022 - 10.2023
- Promptly corresponded with applicants, and conducted interviews.
- Assisted in organizing and attending recruitment events to attract top talent
- Enhanced candidate experience through timely communication and feedback during the recruitment process.
- Regularly updated business partners on endorsement statuses, improving communication efficiency.
- Managed 50 to 75 calls per day.
Customer Service Representative (US Telco, Business to Business Acct)
Accenture
02.2020 - 07.2020
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Transaction Processing New Associate
Accenture
08.2017 - 02.2020
- Evaluates, analyzes, and processes U.S. medical claims to ascertain their eligibility for payment, or the need for return to the provider for further information or correction.
- Reduced errors in transaction processing through meticulous attention to detail and adherence to company guidelines.
- Processed 100 to 200 claims per day.
Education
Bachelor of Arts - Communication
Mariano Marcos State University
Batac City, Province Of Ilocos Norte, Philippines06-2017
Skills
- Experienced in conducting initial screening interviews and assessing candidate qualifications
- Experienced with ATS systems (iCIMS and Compass), and Microsoft Office
- Excellent verbal and written communication skills
- Applicant tracking systems
- Interviewing techniques
- Talent acquisition
- Adaptability and flexibility
References
Kristen Danika, Ubasa, k.ubasa@yahoo.com, 09298435135, Find Human Resources, Inc.
Awards
The Ace - 2022 Employee of the Year, Sourcing Department (Teleperformance, 2023), Most Valuable Processor (Accenture, 2019), Most Improved Associate (Accenture, 2019), Most Improved Associate (Accenture, 2018), Most Valuable Processor (Accenture, 2018), Most Improved Associate (Accenture, 2017)
Timeline
Recruitment Associate
Find Human Resources, Inc.
10.2023 - Current
Recruitment Associate
Teleperformance
05.2022 - 10.2023
Customer Service Representative (US Telco, Business to Business Acct)
Accenture
02.2020 - 07.2020
Transaction Processing New Associate
Accenture
08.2017 - 02.2020
Bachelor of Arts - Communication
Mariano Marcos State University
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