Joyce Ann Oropesa

-Assisting customers for Promo codes

- Assisting for shoes general inquiries

-Assiisting for returns and exchange

-Updating information

-Website ordering assistance

• ACCOUNT : HA/ ANGI OPPORTUNITY LEADS
• SUPERVISOR: RENE BARIA
• -Outbound calling for HOME ADVISOR and ANGI
• -Recommending professionals for the consumer's project.
• -Getting valid UAs from the consumer
• -Cross selling for additional projects
• -Connecting consumer to professionals
• -Providing excellent customer service
• ASSOCIATE TRAINER
• MANAGER: KEYCELYN MORENTE
• -Doing Admin Tasks
• -Shadowing and co-facilitating to classes
• -Doing End of Day reports
• -Facilitating refreshers for OL
• -Facilitating Touchpoint for Angi
• SR AUDITOR TIER1 and TIER 2
• SUPERVISOR: RENE BARIA
• -Doing Quality and listening to previous service request and eliminating valid and invalid calls
• TEAM LEADER / OIC. SUPERVISOR – ONSHORE USA
• MANAGER: CHRIS PONTI / ROXANNE
• Centene WellCare CCP
• -Coaching agents twice per week prioritizing outliers
• -Doing Admin Tasks
• -Payroll scrubbing / LILO / approval
• -Creating IT tickets for system tools issue
• -Updating RTA of champs OOO / leave
• -Doing End of Day reports
• -Attending Meetings from day to day
• -Facilitating refreshers for Huddles HOT TOPICS updates

• ACCOUNT : DIRECT TV
• -Technical support for Cable Television
• -Technician Dispatch
• -Billing
• -Online help support
• ACCOUNT : AT & T
• -Technical support for Internet Connection
• -Technical support for Phone line
• -Tech dispatch
• -Online help support

• INBOUND CAMPAIGN:
• -Payments processing
• -Statement or Billing inquiries
• -Updating customer personal information
• -The Home Depot Website technical support
• -General inquiries

• INBOUND CAMPAIGN:
• =PITNEY BOWES (Mailing Machines, Folders and Inserters)
• Troubleshooting from Analog to Computer based machine lines.
• Troubleshooting Folders and Inserters - Identifies to replace machine or scale.
• Meter Installation
• Identifying different classes of mails
• General Inquiries
• Cross selling for supplies
• TIER 2 Technical support
• Floor walker / SME for questions and supervisor call
• Trainer apprentice for product knowledge

• INBOUND CAMPAIGN:
• =BELL SATELLITE TV
• -New Customers order Installation
• -General Inquiries
• -Account Maintenance
• -Activation
• -Billing
• -Technical support for all of the receivers, Smartcard, remote control, TV and hard drive
• -Service Call / Dispatch
• -Move order

• INBOUND CAMPAIGN:
• =CREDIT ONE
• Answering and assisting their concern for credit one credit card.
• -Telephone Application
• -Credit Card Activation
• -Payments processing
• -Statement or Billing inquiries
• -Updating customer personal information
• -Credit One Website technical support
• -General inquiries
• -Soft collect for payments

• INBOUND CAMPAIGN: =XM SATELLITE RADIO
• Responsibilities:
• -Handles the following services.
• -Activation
• -Account Maintenance
• -Technical Support
• -Billing
• -Up-selling home and car kit radio.
• =CAPITAL ONE
• - Customer Service Professional (Certified)
• -We provide quality service for Capital One customers and answer their inquiries regarding their capital one credit card.
• -Credit Card activation
• -Balance transfer request
• -Payment by phone
• -Statement or Billing inquiries
• -Updating customer personal information
• -Online Account servicing technical support
• -General inquiries
• -Also up-selling payment protection, credit inform, balance transfer

• RECRUITMENT PERSONNEL (Overseas)
• Screening and Interviewing applicants.
• Qualify them for the position they are applying for.
• Handles briefing/training for the qualified applicants.
• Handles Paperworks, Curriculum Vitae's, Communication
• Finalizing applicants and recommending to future employers
• Doing Video shoot for the applicants
• Submitting and sending Videos and files to UK
• Help Briefs and inform selected applicants about the placement fee.
• Receive calls from applicants regarding their complains, requests and questions.
• TELEMARKETER-
• UK campaign- Business to Business
• -I am calling UK to ask for an appointment and follow up for the business briefing for those nursing homes in UK. (calling for carehomes and nursing homes.)
• -Update of the Business names, addresses and their own Home Managers.
• -Doing the research for the leads that will be called all over UK.

• OUTBOUND CAMPAIGN:
• =WORLD WIDE TENDER- UK Campaign: Business to Business : We gather information of the decision maker's e-mail addresses and the purpose of this is to transact business with them.
• =DE BURG- Australian Campaign: Business to Consumer : We are selling deburg products for fund raising of the Heart Research Institute.
• =FTI- US Campaign: Business to Household : We are asking volunteers for the American Diabetes Association to mail in postal their donations.
• =ACCESS ACCOUNT- UK Campaign: Business to Business : We gather informations of the key decision maker's information like e-mail address, employee count, websites, complete business address and fax no. to propose some business with them.
• =OAS- (Training)- US Campaign: Business to Consumer : Selling of softwares on how to create your own auction like e-bay.
• =GLOBAL MORTGAGE- US Campaign: Business to Household : Qualifying Leads for those who has a mortgage and we're encouraging them to re-finance, and to consolidate outstanding debts.
• =EUROPE CONNECT- UK Campaign : Business to Consumer : We sell pre-paid mobile phones by three mobile and orange network.
• =CENTURY21- (Training) US Campaign: Business to Household: It's a mortgage campaign and this time they offer new mortgage and re-financing, also consolidation of outstanding debts.
• INBOUND CAMPAIGN:
• =SAFECAR SERVICES (Training) US Campaign: We receive inquiries and requests for dispatching a taxi cab to their area in the USA.