Joyce Ann Opinion

Makati Medical Center

10.2015 - Current

Serves as front-liner and assists patients with any concerns and/or inquiries.
Handles VIPs, companies, and patients with their Executive checkup concerns through various mediums such as phone calls and messaging, and emails.
Managed patient registration process, confirming data accuracy and completeness.
Registers and bills all transactions requested in accordance with the attending medical doctor’s (AMD) request in the relevant software/systems for recording, billing, and referencing purposes.
Performed patient scheduling and coordination to serve as initial contact point for diagnostic and medical office visits.
Coordinates with the Finance Division, HMO accounts, and other corporate accounts with regard to confirming coverage and limitations of approval or guarantee.
Handles refunds and adjustments of bills.
Resolved patient billing issues in line with established guidelines
Handles out-patient complaints and provides initial and final resolution.
Coordinated referrals efficiently between primary care providers and specialists, ensuring seamless patient experience
Organized patient records and database to facilitate information storage and retrieval.
Regularly updates product knowledge and related programs and processes through continuous learning and actively participates in training, meetings, and planning sessions to improve service delivery.
Supported new Patient Service Specialists' orientation by sharing expertise on processes and operations.

Summary