Joyce Salmasan
Malaybalay, Province Of Bukidnon
Summary
Dynamic leader with proven success in sales supervision at Dunkin and management at Jollibee Foods Corp., enhancing customer satisfaction and team productivity. Expert in sales strategy development and motivational skills, achieving consistent sales targets and fostering high-performing teams. Skilled in inventory control and staff training, driving operational excellence and revenue growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Supervisor
Dunkin
05.2022 - Current
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Checked store merchandise regularly for proper display and replenishment.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
Manager
Jollibee Foods Corp.
10.2014 - 07.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Education
Bachelor of Science - Secondary Education
San Agustin Institute of Technology
Malaybalay, Province Of Bukidnon, Philippines04-2018
Bachelor of Arts - Sociology
Bukidnon State University
Malaybalay, Province Of Bukidnon, Philippines03-2005
Skills
- Customer service
- Sales presentations
- Effective selling techniques
- Sales strategy development
- Motivational skills
- Sales team assistance
- Sales training
- Store appearance and merchandising
- Inventory control
- Staff training
- Team building
- Scheduling
Accomplishments
- Supervised team of 10 staff members at Dunkin and 60 staff at Jollibee.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 10 in the development of Audit in Food Safety and General Standards.
- Achieved sales target by completing strategic planning with accuracy and efficiency.
- Supervised team of 10 staff members.
Certification
- Certified in Store Management and training Program at Dunkin.
- Malaybalay Driver's License
- Safe Food Handler's Certification at FoodShapp.
Cooking
Many people enjoy cooking as a hobby because it allows for creativity in combining flavors and ingredients to create delicious meals, provides a sense of satisfaction when you see the finished product, can be a relaxing and mindful activity, and offers the opportunity to share a meal with loved ones and potentially explore different cultures through cuisine. a, I like most blending with different kinds of delicacies, since I like most eating snacks. Instead, of buying snacks, I prefer cooking for myself and share it with my family.
Languages
English
Upper intermediate (B2)
Timeline
Sales Supervisor
Dunkin
05.2022 - Current
Manager
Jollibee Foods Corp.
10.2014 - 07.2017
Bachelor of Science - Secondary Education
San Agustin Institute of Technology
Bachelor of Arts - Sociology
Bukidnon State University