JOYCE NUSUG
Sales And Service Associate
City of San Fernando
Summary
Driven individual seeking for a position that will allow to employ all the skills and knowledge obtained from previous job experience as a Bank employee.
Overview
24
24
years of professional experience
13
13
years of post-secondary education
Work History
NEW ACCOUNTS PROCESSOR
PHILIPPINE NATIONAL BANK
04.2011 - 09.2023
- Performed Processing of New Accounts Effectively managed client's portfolios and offered financial advice regarding investments and savings Assisted Clients with their Banking Needs Cross sells Bank Products
- Reduced errors with meticulous attention to detail and thorough review of documentation.
- Consistently exceeded performance expectations with focus on delivering top-notch results.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Collaborated with other departments to optimize production workflows.
- Managed multiple priorities simultaneously, maintaining organization even during peak periods.
- Supported team members in their tasks, contributing to overall team success.
- Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
- Improved function and performance by adopting suitable processor software applications.
- Demonstrated flexibility when adapting to new processes or guidelines while maintaining consistently high levels of productivity.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Prepared reports and technical documentation of day-to-day production processes.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Received and reviewed incoming documents and materials.
- Utilized strong analytical skills to identify potential risks or discrepancies within processed documents quickly.
- Met production targets and tight deadlines by collaborating closely with team members.
- Entered data into computer tracking system and filed paperwork according to procedures.
- Maintained accurate records to enable processor activity and performance monitoring.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in team setting, providing support and guidance.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Provided professional services and support in dynamic work environment.
- Managed at least 10 New Account Openings and 5 Record Updating per day.
Teller
Philippine National Bank
06.2006 - 04.2010
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Monitored and verified suspicious activity on customer accounts.
- Maintained accurate records of customer transactions in line with bank procedures.
- Referred customers to other banking departments for specialized services.
- Counted, verified and handled bank deposits and armored car transactions.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Cross-sold credit cards, loans and other bank products.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
- Educated customers on use of banking website and mobile apps.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Processed customer transactions promptly, minimizing wait times.
- Trained new hires on customer service policies and procedures.
- Prepared reports on daily transactions for management review, highlighting areas for improvement or notable accomplishments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with strong work ethic.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Paid attention to detail while completing assignments.
- Skilled at working independently and collaboratively in a team environment.
- Applied effective time management techniques to meet tight deadlines.
- Managed over 200 transactions per day.
Classroom Teacher
INFANT JESUS LEARNING CENTER
05.2002 - 05.2006
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Developed and administered tests for students to measure academic proficiency and understanding.
- Instructed groups of up to 35 students and provided individual support.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Enhanced student comprehension by utilizing diverse teaching methods and adapting to individual learning styles.
- Documented attendance, assignments, grades and participation for over [35] students.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Collaborated with colleagues to develop cross-curricular lesson plans, increasing students'' understanding of how subjects interconnect.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Boosted student confidence through consistent encouragement and positive reinforcement, fostering a supportive learning environment.
- Created and developed lesson plans to meet students' academic needs.
- Participated in ongoing professional development opportunities, staying current on best practices in education and refining instructional techniques accordingly.
- Advised and counseled students to help them develop skills and knowledge required to succeed.
- Graded and evaluated student assignments, papers, and course work.
- Organized engaging extracurricular activities that complemented classroom lessons, strengthening students'' connection to the subject matter.
- Gained extensive knowledge in data entry, analysis and reporting.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in a team environment.
- Developed and maintained courteous and effective working relationships.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
CASHIER
Jollibee Foods Corporation
11.1999 - 03.2000
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Restocked and organized merchandise in front lanes.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Helped customers complete purchases, locate items, and join reward programs.
- Learned duties for various positions and provided backup at key times.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Education
Bachelor of Secondary Education - Mathematics
Don Honorio Ventura College of Arts And Trades
Bacolor, Province Of Pampanga, Philippines 01.1998 - 04.2002
Secondary Education -
Don Honorio Ventura College of Arts And Trades
Bacolor, Pampanga 01.1995 - 04.1998
Elementary Education -
Bacolor Elementary School
Bacolor, Province Of Pampanga, Philippines 01.1989 - 04.1994
Skills
Customer Service
Problem Solving
Risk Assessment
Technical Skills
Excellent communication skills
Data Entry
Inventory Management
Office Applications (MS Word, MS Excel, MS Powerpoint, MS Outlook
Quickbooks
Good Observational skills
The ability to work under pressure
Tasks Coordination
Eligibility And Awards
- Licensure Examination for Teachers
- Civil Service Sub-Professional
- Life Insurace Top Referror from 2019,2021 and 2022 for the AREA
References
- ERNESTO CATACUTAN, PRESIDENT/DIRECTOR, CAMILING RURAL BANK, INC., 09178981063
- ALMA B. CAPATI, AOO, PHILIPPINE NATIONAL BANK, 09189474227
- MA. EMILYN S. GARCIA, SSH, PHILIPPINE NATIONAL BANK, 09157212196
Training
- Compliance Partnership Seminar and Continuing AML Education
- 2018 Internal Control Consciousness & Fraud Prevention Seminar
- New Accounts (NAC) Seminar
- BIR Collection-Operational Process
- AML Home Study Program
- PNB Cashnet Plus
- AML Home Study Program
- Bookkeeping with Quickbooks Online
- Anti-Money Laundering & Economics Online Course
- Code of Sales & Business Conduct Online Course
Timeline
NEW ACCOUNTS PROCESSOR
PHILIPPINE NATIONAL BANK
04.2011 - 09.2023
Teller
Philippine National Bank
06.2006 - 04.2010
Classroom Teacher
INFANT JESUS LEARNING CENTER
05.2002 - 05.2006
CASHIER
Jollibee Foods Corporation
11.1999 - 03.2000
Bachelor of Secondary Education - Mathematics
Don Honorio Ventura College of Arts And Trades
01.1998 - 04.2002
Secondary Education -
Don Honorio Ventura College of Arts And Trades
01.1995 - 04.1998
Elementary Education -
Bacolor Elementary School
01.1989 - 04.1994