JOYCE NUSUG
Sales And Service Associate
City of San Fernando
Summary
Driven individual seeking for a position that will allow to employ all the skills and knowledge obtained from previous job experience as a Bank employee.
Overview
24
24
years of professional experience
13
13
years of post-secondary education
Work History
NEW ACCOUNTS PROCESSOR
PHILIPPINE NATIONAL BANK
04.2011 - 09.2023
- Performed Processing of New Accounts Effectively managed client's portfolios and offered financial advice regarding investments and savings Assisted Clients with their Banking Needs Cross sells Bank Products
- Reduced errors with meticulous attention to detail and thorough review of documentation.
- Consistently exceeded performance expectations with focus on delivering top-notch results.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Collaborated with other departments to optimize production workflows.
- Managed multiple priorities simultaneously, maintaining organization even during peak periods.
- Supported team members in their tasks, contributing to overall team success.
- Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
- Improved function and performance by adopting suitable processor software applications.
- Demonstrated flexibility when adapting to new processes or guidelines while maintaining consistently high levels of productivity.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Prepared reports and technical documentation of day-to-day production processes.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Received and reviewed incoming documents and materials.
- Utilized strong analytical skills to identify potential risks or discrepancies within processed documents quickly.
- Met production targets and tight deadlines by collaborating closely with team members.
- Entered data into computer tracking system and filed paperwork according to procedures.
- Maintained accurate records to enable processor activity and performance monitoring.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in team setting, providing support and guidance.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Provided professional services and support in dynamic work environment.
- Managed at least 10 New Account Openings and 5 Record Updating per day.
Teller
Philippine National Bank
06.2006 - 04.2010
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Monitored and verified suspicious activity on customer accounts.
- Maintained accurate records of customer transactions in line with bank procedures.
- Referred customers to other banking departments for specialized services.
- Counted, verified and handled bank deposits and armored car transactions.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Cross-sold credit cards, loans and other bank products.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
- Educated customers on use of banking website and mobile apps.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Processed customer transactions promptly, minimizing wait times.
- Trained new hires on customer service policies and procedures.
- Prepared reports on daily transactions for management review, highlighting areas for improvement or notable accomplishments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with strong work ethic.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Paid attention to detail while completing assignments.
- Skilled at working independently and collaboratively in a team environment.
- Applied effective time management techniques to meet tight deadlines.
- Managed over 200 transactions per day.
Classroom Teacher
INFANT JESUS LEARNING CENTER
05.2002 - 05.2006
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Developed and administered tests for students to measure academic proficiency and understanding.
- Instructed groups of up to 35 students and provided individual support.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Enhanced student comprehension by utilizing diverse teaching methods and adapting to individual learning styles.
- Documented attendance, assignments, grades and participation for over [35] students.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Collaborated with colleagues to develop cross-curricular lesson plans, increasing students'' understanding of how subjects interconnect.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Boosted student confidence through consistent encouragement and positive reinforcement, fostering a supportive learning environment.
- Created and developed lesson plans to meet students' academic needs.
- Participated in ongoing professional development opportunities, staying current on best practices in education and refining instructional techniques accordingly.
- Advised and counseled students to help them develop skills and knowledge required to succeed.
- Graded and evaluated student assignments, papers, and course work.
- Organized engaging extracurricular activities that complemented classroom lessons, strengthening students'' connection to the subject matter.
- Gained extensive knowledge in data entry, analysis and reporting.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in a team environment.
- Developed and maintained courteous and effective working relationships.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
CASHIER
Jollibee Foods Corporation
11.1999 - 03.2000
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Restocked and organized merchandise in front lanes.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Helped customers complete purchases, locate items, and join reward programs.
- Learned duties for various positions and provided backup at key times.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Education
Bachelor of Secondary Education - Mathematics
Don Honorio Ventura College of Arts And Trades
Bacolor, Province Of Pampanga, Philippines 01.1998 - 04.2002
Secondary Education -
Don Honorio Ventura College of Arts And Trades
Bacolor, Pampanga 01.1995 - 04.1998
Elementary Education -
Bacolor Elementary School
Bacolor, Province Of Pampanga, Philippines 01.1989 - 04.1994
Skills
Customer Service
Eligibility And Awards
- Licensure Examination for Teachers
- Civil Service Sub-Professional
- Life Insurace Top Referror from 2019,2021 and 2022 for the AREA
References
- ERNESTO CATACUTAN, PRESIDENT/DIRECTOR, CAMILING RURAL BANK, INC., 09178981063
- ALMA B. CAPATI, AOO, PHILIPPINE NATIONAL BANK, 09189474227
- MA. EMILYN S. GARCIA, SSH, PHILIPPINE NATIONAL BANK, 09157212196
Training
- Compliance Partnership Seminar and Continuing AML Education
- 2018 Internal Control Consciousness & Fraud Prevention Seminar
- New Accounts (NAC) Seminar
- BIR Collection-Operational Process
- AML Home Study Program
- PNB Cashnet Plus
- AML Home Study Program
- Bookkeeping with Quickbooks Online
- Anti-Money Laundering & Economics Online Course
- Code of Sales & Business Conduct Online Course
Timeline
NEW ACCOUNTS PROCESSOR
PHILIPPINE NATIONAL BANK
04.2011 - 09.2023
Teller
Philippine National Bank
06.2006 - 04.2010
Classroom Teacher
INFANT JESUS LEARNING CENTER
05.2002 - 05.2006
CASHIER
Jollibee Foods Corporation
11.1999 - 03.2000
Bachelor of Secondary Education - Mathematics
Don Honorio Ventura College of Arts And Trades
01.1998 - 04.2002
Secondary Education -
Don Honorio Ventura College of Arts And Trades
01.1995 - 04.1998
Elementary Education -
Bacolor Elementary School
01.1989 - 04.1994
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