Joyce V. Lopez

• Implemented efficient scheduling and task delegation methods for improved report handling.
• Provided ongoing training for new hires and tenured members (both local and Armenian).
• Conducted quarterly and annual evaluation of Leaders and Associates.
• Analyzed and reported on key performance metrics to senior management.
• Coordinated with service providers, accounting & finance team and operations team for any inquiry/discrepancy that arises.
• Enhanced/created reconciliation report files.
• Provided daily balances and monitored balances of active payment method and agent accounts.
• Monthly task: month-end reports and commission calculations.
• Checking and recording of errors committed by the Operations Department.
• Monitored and coordinated collection of rolling reserves and security deposits from 3rd party.
• Perform reconciliation task (associate) when needed.
• Provide other reports as requested by superiors.

• Data gather, reconciling transactions and balance matching for bank statements and payment service provider.
• Handled thousands of transactions daily and ensure all transactions (fund in and fund out) were accounted for.
• Investigate unmatched transactions and recording /tagging them accordingly.
• Analyze, identify and reporting of discrepancies found between company's back office system, bank statements and PSP.
• Communicate with other departments within the company and to PSP via email and massaging app.

• Handled customer service team both (Manila and Hong Kong).
• Ensures all accounts used are funded enough for daily operations.
• Currency trading of HKD to PHP
• Regular evaluation of employees.
• Reconciliation task.

• Conducted field work activities to further promote the company.

• Trained new hires.
• Handled escalated customer complaints, ensuring resolution is achieved and avoid further dissatisfaction from the customer.
• Continued mentoring and supervision of customer service representatives for customer handling efficiency and effectively.
• Processing of remittances.
• Accomplishing ATM card orders.
• Cashier task for phone-in remittance.

• Entertain phone and walk-in inquiries.
• Coordinated with accredited HMO's for patient approval.
• Measured patient vital signs.
• Execute administrative task.

• Handled promotional materials and sales presentation.
• Developed successful marketing campaigns for product visibility and expected clients.
• Handled HMO accreditations.
• Conducted field work activities to further promote the company.

• Maintained up-to-date knowledge in product features and specifications to serve customers better.
• Provided exceptional assistance to the customer to build professional relationship for repeat business and referrals.
• Targeted individual and fleet accounts.
• Entertained phone and walk in inquiries for potential customers.

• Draft and send correspondents in behalf of the GM.
• Phone operator.
• Assisted Marketing Department for any administrative task.
• Assisted Payroll Department for factory workers timekeeping.
• Assisted Accounting & Finance Department (processing and releasing of checks for vendors, handling of petty cash)