Joyce Ceruma
Blk 22 Lot 25 Sunshine Ville, Cabuco, Trece Martires Cavite
Summary
Experienced housekeeping professional with over 8 years in hospitality, including international cruise ship service. Proven expertise in maintaining high standards of cleanliness, guest satisfaction, and operational efficiency. Recognized for excellence and reliability, with strong potential to lead and supervise housekeeping teams.
Overview
13
13
years of professional experience
Work History
Stateroom Attendant
Norwegian Cruise Line
International
01.2022 - 05.2025
- Prepared staterooms for guest arrivals following company cleanliness standards.
- Maintained inventory of cleaning supplies and requested restocks as needed.
- Provided exceptional customer service to guests, addressing inquiries and requests promptly.
- Maintained cleanliness and organization of assigned cabins to international standards
- Delivered excellent guest service and handled requests promptly
- Conducted daily inspections ensuring high-quality presentation
- Managed multiple cabins efficiently under strict timelines
- Coordinated with team and reported maintenance issues
Utility Hotel
Norwegian Cruise Line
International
11.2017 - 12.2022
- Supported housekeeping operations across various areas
- Maintained cleanliness of public and guest areas
- Assisted in inventory and supply management
- Followed strict sanitation and safety protocols
Housekeeping Room Attendant/Linen Attendant
Azumi Boutique Hotel
Alabang
06.2015 - 10.2017
- Prepared and cleaned guest rooms according to hotel standards
- Ensured proper handling, sorting, and distribution of linens
- Maintained cleanliness and organization of linen storage areas
- Monitored linen inventory and reported shortages or damages
- Supported housekeeping operations to ensure smooth daily workflow
- Delivered excellent service to ensure guest comfort and satisfaction
Service Crew Member
Jollibee Blue Bay Walk
Pasay
08.2014 - 01.2015
Sales Associate
SM Store MOA Makn
Pasay
12.2013 - 05.2014
Production Crew Member
Jollibee Moa Main
Pasay
11.2012 - 05.2013
Service Crew Member
Jollibee Evangelista
Makati
11.2012 - 05.2013
Education
Paranaque National High School
Paranaque, PhilippinesSkills
- Stateroom preparation
- Inventory management
- Customer service
- Quality inspection
- Housekeeping equipment handling
- Basic computer skills (MS Word,Excel)
Additional Contact Details:
- +639552961734
Viber
- +639235323471
Accomplishments
Award/s:
- Vacation Hero – March 2018
- Passion for Excellence – October 2016
- Beeda ng DOS, Smiling Bee, VMV Model
Achievement
- 6th Honorable Mention
Reference/s
Siddhanth Tukaram Naik
- Position onboard : 2nd steward pax
- Email: siddhntnk89@gmail.com
- WhatsApp: +919067633113
Timeline
Stateroom Attendant
Norwegian Cruise Line
01.2022 - 05.2025
Utility Hotel
Norwegian Cruise Line
11.2017 - 12.2022
Housekeeping Room Attendant/Linen Attendant
Azumi Boutique Hotel
06.2015 - 10.2017
Service Crew Member
Jollibee Blue Bay Walk
08.2014 - 01.2015
Sales Associate
SM Store MOA Makn
12.2013 - 05.2014
Production Crew Member
Jollibee Moa Main
11.2012 - 05.2013
Service Crew Member
Jollibee Evangelista
11.2012 - 05.2013
Paranaque National High School