Joyce Castañeda
Baguio City,Philipines
Summary
Motivated professional demonstrating strengths in customer service and operational coordination. Adapts to diverse patient needs through effective communication and problem-solving abilities. Eager to contribute to a dynamic healthcare environment, supporting team goals and enhancing patient care.
Overview
4
4
years of professional experience
Work History
Operation and Patient Coordinator/Secretary
Unlimited Potentials Childre's Therapy Center
Baguio City, Philippines
01.2023 - Current
- Reception & Front Desk: Serving as the primary point of contact for patients, handling inquiries, and managing the intake process with professionalism.
- Secretarial Support: Managing confidential patient records, processing documentation, and handling correspondence for the clinical staff.
- Master scheduling: Organizing and maintaning the complex appointment calendar for all patients and therapist to ensure optimal clinic flow and zero scheduling conflicts.
- Environment Management: Ensuring the entire therapy center remains cleans, sanitized and organized to meet health and safety standards.
- Maintain Oversight: Monitoring the condition of the facility and therapy equipment to ensure a safe and welcoming environment for patients.
- Patient Care and Safety: Child Supervision: Providing a safe and engaging environment for pediatric patients while they wait for parental pickup, ensuring their well-being and safety within the center.
- Client Relation: Acting as a bridge between therapist and parents to ensure a smooth transition during drop-off and pick-up times.
Assistant Manager
C7 Bosch Car Services
Baguio City, Philippines
10.2022 - 12.2022
- Operations & Flow: Managed daily workshop operations, scheduling mechanical repairs and service appointments to maximize bay utilization and ensure timely vehicle turnaround.
- Customer Service Excellence: Resolved escalated customer inquiries regarding vehicle diagnostics, service timelines, and pricing, ensuring high satisfaction and repeat business.
- Quality Assurance: Inspected completed repair jobs against Bosch service standards and safety protocols before vehicle hand-off to clients.
Admin Officer
Marcos Highway Diesel Calibration
Baguio, Philippines
02.2022 - 09.2022
- Customer Service & Problem Solving: Acted as the primary point of contact for clients, professionally addressing inquiries, managing technical service concerns, and resolving complaints to ensure high customer satisfaction.
- Client Intake & Communication: Welcomed visitors and answered high-volume calls and emails, accurately recording client concerns and routing them to the appropriate technical or management teams for swift resolution.
- Operational Coordination: Managed daily office workflows and scheduled appointments, balancing client urgency with technical team availability to optimise clinic, workshop flow.
- Records & Documentation: Maintained organised manual and electronic filing systems, ensuring client correspondence, service histories, and administrative data were securely and accurately logged.
Education
Graduate - Caregiver
Medline International Training Institute
Baguio City, BEN2026
Graduate - Trainers Methodology
TESDA
Baguio City, BEN2019
Undergraduate - Associate In Computer Technology
University Of Baguio
Baguio City, BEN2006
Skills
- Patient Interaction & Companionship
- Patient Interaction & Companionship
- Patient Interaction & Companionship
- Personal Care & Hygiene (ADLs)
- Vitals Monitoring
- Medication Management
- Operational coordination
- Time-management
- Excellent customer service
- Data protection compliance
- Appointment scheduling
Languages
English
Intermediate
B1
Timeline
Operation and Patient Coordinator/Secretary
Unlimited Potentials Childre's Therapy Center
01.2023 - Current
Assistant Manager
C7 Bosch Car Services
10.2022 - 12.2022
Admin Officer
Marcos Highway Diesel Calibration
02.2022 - 09.2022
Graduate - Caregiver
Medline International Training Institute
Graduate - Trainers Methodology
TESDA
Undergraduate - Associate In Computer Technology
University Of Baguio