Joyce Bitua
Senior Digital Specialist
Cebu City, Province Of Cebu
Summary
Adept Senior Digital Specialist with a proven track record at Datawords Group Philippines, showcasing expertise in quality assurance and responsive design. Excelled in enhancing user experience and streamlining training processes, reducing new hire training time significantly. Skilled in HTML, CSS, and leveraging project management tools like JIRA, demonstrating exceptional project leadership and technical proficiency.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Senior Digital Specialist
Datawords Group Philippines
Cebu City
11.2019 - Current
- Created and managed campaign landing pages using Salesforce Commerce Cloud.
- Localized website content and assets for regional markets.
- Collaborated with QA and development teams to implement updates.
- Ensured cross-device functionality through quality assurance testing.
- Set up and optimized promotions for campaigns.
- Reduced training time for new hires by creating comprehensive Salesforce training materials and conducting hands-on training sessions.
- Led external hiring and recruitment efforts for resource acquisition.
Web Developer
Cyscorpions Inc.
Cebu City
08.2016 - 05.2019
- Provided front-end development support, creating visually appealing designs aligned with brand standards.
- Enhanced user experience by implementing responsive design and optimizing website performance.
- Resolved technical issues to minimize disruptions and maintain user satisfaction.
- Modified digital assets to ensure consistency and quality across platforms.
Quality System Specialist
IXbase Inc.
Cebu City
04.2015 - 02.2016
- Conducted preliminary, in-progress, and final product testing to ensure quality.
- Created and executed test cases to verify system functionality.
- Assisted in assessing and implementing client enhancement requests during product deployment.
- Performed manual testing to ensure product quality and functionality.
- Documented support procedures and solutions in centralized systems for user self-service.
- Collaborated with cross-functional teams to establish efficient processes, ensuring regulatory compliance.
- Improved customer satisfaction by addressing concerns and resolving issues promptly.
Education
Bachelor of Science - Information And Communication Technology
Cebu Technological University
Argao Cebu, Philippines 06.2011 - 03.2015
Skills
Quality assurance
Project Management Tools: JIRA, confluence
HTML
CSS
Responsive design
Adobe Photoshop, Figma
CMS: Salesforce Commerce Cloud
Timeline
Senior Digital Specialist
Datawords Group Philippines
11.2019 - Current
Web Developer
Cyscorpions Inc.
08.2016 - 05.2019
Quality System Specialist
IXbase Inc.
04.2015 - 02.2016
Bachelor of Science - Information And Communication Technology
Cebu Technological University
06.2011 - 03.2015
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