Joyce Bailo
Mandaue City,Philippines
Summary
Results-driven administrative professional with expertise in records management and customer support. Proficient in maintaining confidentiality, streamlining processes, and ensuring precise document handling. Achievements include improved operational efficiency and enhanced service quality through effective administrative practices.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Customer Service Representative
iPloy Staffing Solutions
Cebu City
02.2026 - Current
- Processed and maintained customer records, ensuring documentation accuracy and data integrity.
- Reviewed, validated, and encoded customer documents for completeness and compliance with HIPAA and company policies.
- Handled sensitive client information while maintaining strict confidentiality and secure record management.
- Processed equipment renewal requests through accurate documentation and timely record updates.
- Maintained organized, audit-ready records to support regulatory compliance and operational efficiency.
- Coordinated with internal teams through written documentation to ensure accurate case processing and information flow.
- Conducted thorough quality reviews of customer documents to ensure accuracy, completeness, and compliance with regulatory standards.
Administrative Assistant
XYZ Center for Online English Development
Mandaue City
09.2023 - 07.2025
- Maintained organized digital and physical filing systems to ensure accurate recordkeeping and efficient document retrieval.
- Managed confidential records in compliance with data privacy and company confidentiality standards.
- Monitored office supply inventory and coordinated procurement to support uninterrupted daily operations.
- Responded to inquiries and routed requests to the appropriate personnel in a timely manner.
- Provided administrative and clerical support to ensure smooth office operations.
- Scanned, encoded, and classified documents to maintain accurate and accessible records.
- Assisted with recruitment activities and maintained employee records in support of HR operations.
- Proofread administrative documents and correspondence to ensure accuracy, consistency, and professionalism.
- Coordinated meeting logistics, including preparing agendas, recording minutes, and distributing documentation.
- Developed and improved administrative systems and workflows to enhance operational efficiency.
- Communicated effectively with staff across departments to facilitate coordination and information sharing.
- Transcribed and organized information from various sources into accurate digital records.
Education
Bachelor of Science in Psychology
St. Paul University
Surigao01-2023
Skills
- Microsoft Office Suite
- Administrative support
- Records and document management
- Data entry and management
- Confidentiality and data privacy
- Process improvement
- Time management
- Attention to detail
- Team collaboration
- Organizational skills
Certification
- MLN Training: Combating Medicare Parts C and D Fraud , Waste, and Abuse Web-Based Training — February 18, 2026
- Sexual Harassment in the Workplace — February 18, 2026
- Guide in Creating Employment Contract — March 05, 2025
- The Strategies for Protection and Well-being of Filipino Employees — March 15, 2025
- Unlock Your Potentials: A Psychology Career Forum — April 05, 2025
- Recognizing Mental Health Struggles — April 06, 2025
- Teaching English as a Foreign Language Course (120 Hours) — September 2025
References
References available on request
Timeline
Customer Service Representative
iPloy Staffing Solutions
02.2026 - Current
Administrative Assistant
XYZ Center for Online English Development
09.2023 - 07.2025
Bachelor of Science in Psychology
St. Paul University