Music
Joyce-Ann Manejero
Customer Service Associate
Taguig City
Summary
Dynamic Retail Sales Associate with proven expertise at Amazon, excelling in customer service and product knowledge. Recognized for enhancing customer satisfaction through effective problem-solving and efficient transaction processing. Committed to teamwork and delivering dependable service, consistently driving sales and fostering customer loyalty in a fast-paced environment.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
Amazon
06.2023 - 12.2025
- Assisted customers with product inquiries and selections to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout.
- Maintained organized sales floor by restocking merchandise and arranging displays effectively.
- Collaborated with team members to meet daily sales goals and improve customer service standards.
- Handled customer complaints professionally, resolving issues to maintain satisfaction and loyalty.
- Executed promotional strategies to increase product visibility and drive sales during peak periods.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Greeted customers and provided outstanding customer service.
- Streamlined checkout process, reducing wait times and improving customer satisfaction.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
High School Diploma -
Signal Village National High School
Taguig City04.2015
Skills
Retail sales
Customer service
Customer assistance
Customer engagement
Product knowledge
Money handling
Phone etiquette
Policy adherence
Data entry
Account assistance
Time management
Attention to detail
Cooperative teamwork
Dependable service
Problem-solving
Interests
Drawing/Painting
Baking
Planting
Traveling
Strategic Games
Singing
Timeline
Retail Sales Associate
Amazon
06.2023 - 12.2025
High School Diploma -
Signal Village National High School