Joyce Abareta
Virtual Assistant
Metro Manila
Summary
Highly motivated and committed Medical/Virtual Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring administrative background and team-building skills to deadline-driven environment.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Medical Assistant
Octagos Health
Texas, United States
12.2022 - 01.2023
- Work on admin tasks for each of clinics assigned
- Complete productivity report for team lead
- Send letters to non-compliant patients, new implanted patients, and schedule reminders,
- Answer inbound calls and help for scheduling, rescheduling, and clinic information
- Make outbound calls for patient appointment reminders, wellness checks, and more.
Virtual Administrative Medical Assistant
MedSpecialized Inc
Cebu City, Philippines
06.2022 - 09.2022
- Responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as liaison in problem-solving, research and problem/dispute resolution.
- Managed over 50 calls per day
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Healthcare Customer Service Representative
Tata Consultancy Services
Metro Manila, Philippines
02.2022 - 04.2022
- Called and faxed pharmacies to submit prescriptions and refills
- Worked closely with management to provide effective assistance for specific aspects of business operations
- Managed incoming phone calls to resolve patient inquiries and refer calls to appropriate departments.
- Responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as liaison in problem-solving, research and problem/dispute resolution.
Chat Support Rep
Teleperformance PH, Expedia
Metro Manila, Philippines
07.2021 - 01.2022
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Handled multiple inbound customer chat conversations simultaneously.
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
- Remedied issues quickly and within parameters of company-mandated policies and procedures
Inbound Retention Specialist
Focus Support Associates
Taguig, Philippines
02.2020 - 06.2021
- Answered Inbound Calls and retain existing customers through building rapport and discover their needs
- Design and implement customer retention strategies to increase loyalty and retain business
- Analyzed customer feedback, negotiate with customers, implement retention strategies, and compile reports for sales managers
- Helped customer and offer personalized value-based solutions that will make customers feel valued
Customer Service Representative
Sutherland Global Services, PH
Metro Manila, Philippines
09.2018 - 01.2020
- Resolved customer queries involving both technical and billing matters
- Provided complete customer satisfaction, build customer loyalty, and increase revenue through various sales initiatives
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Science - Computer Science
Christian Polytechnic Institute of Catanduanes
Bicol, Philippines 01.2013 - 01.2017
Skills
Data entry & Web Researchundefined
Training
2016 - Rural Impact Sourcing Workshop: Promoting Online Jobs in the Countryside
2022 - Complete WordPress Website Developer Course
2022 - General Virtual Assistance Course Training
2022 - Excel Essential Training (Office 365/ Microsoft 365) Course LinkedIn Learning
Timeline
Medical Assistant
Octagos Health
12.2022 - 01.2023
Virtual Administrative Medical Assistant
MedSpecialized Inc
06.2022 - 09.2022
Healthcare Customer Service Representative
Tata Consultancy Services
02.2022 - 04.2022
Chat Support Rep
Teleperformance PH, Expedia
07.2021 - 01.2022
Inbound Retention Specialist
Focus Support Associates
02.2020 - 06.2021
Customer Service Representative
Sutherland Global Services, PH
09.2018 - 01.2020
Bachelor of Science - Computer Science
Christian Polytechnic Institute of Catanduanes
01.2013 - 01.2017
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