JOY ANN PLACIENTE
Imus City,Philippines
Summary
Dedicated, teachable and experienced professional who excels at prioritising, completing multiple tasks simultaneously and with a proven track record of resolving complex customer issues, building trust and driving satisfaction in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Complaints Consultant
Telstra International Philippines, Inc
Pasay City
10.2019 - Current
- Addressed every customer's concern regarding their account in Telstra (billing, sales, technical support, and complaints management).
- Handled complex problems and issues by understanding root causes and implementing solutions.
- Facilitated workshops and training sessions to upskill team members and improve service delivery.
- Interfaced with client leads and became trusted advisor or confidant to client.
Technical Support Representative
Telstra powered by Teletech
Pasay City
07.2019 - 10.2019
- Organised and diagnosed technical concerns of customers, resolving issues effectively over the phone.
Customer Service Representative
Alorica Philippines
Quezon City
10.2018 - 05.2019
- Managed financial accounts for US clients
- Resolved customer account queries, enhancing customer satisfaction and loyalty.
- Assisted customers with product-related questions, feedback and complaints.
Office of the President Secretary
VBP Group of Companies
Makati City
01.2016 - 01.2018
- Managed calls and scheduled appointments, facilitating effective communication and support for executives and guests.
- Developed successful strategies and policies, meeting organisational needs and implementing improvements.
- Kept organisation in compliance with regulations and internal requirements.
Office Secretary
Beyond Horizon
Quezon City
01.2015 - 01.2016
- Managed bookkeeping, payroll, monitored and purchased automotive parts and materials.
- Maintained an efficient filing system, ensuring easy access to critical documents.
- Acted with diplomacy and maintained confidentiality when dealing with sensitive issues.
Education
Deparo Elementary School -
Deparo Elementary School
Caloocan City01-2008
Deparo High School -
Deparo High School
Caloocan City01-2012
Access Computer College - Marketing
Access Computer College
Quezon City01-2015
Skills
- Complaint resolution
- Executive Assistant
- Administrative support
- Account oversight
- Incident and problem management
- Data interpretation
- Microsoft Office proficiency
- AI tool utilization
- Client interaction
- Time management proficiency
- Effective communication
References
- Cesar B. Tan Jr. (CEO)
Beyond Horizon Trading - 412-3382
- Vinson B. Pineda (President and CEO)
DermPharma - 09175906175
- Lhenie Gianan (Team Leader)
Teletech - 09190040698
- Abegail Ordanza (Team leader)
Telstra International Philippines - abegail.ordanza.2@team.telstra.com
- Angelo Villarey (Team Escalation Lead)
Telstra International Philippines - 09278575928
Timeline
Complaints Consultant
Telstra International Philippines, Inc
10.2019 - Current
Technical Support Representative
Telstra powered by Teletech
07.2019 - 10.2019
Customer Service Representative
Alorica Philippines
10.2018 - 05.2019
Office of the President Secretary
VBP Group of Companies
01.2016 - 01.2018
Office Secretary
Beyond Horizon
01.2015 - 01.2016
Deparo Elementary School -
Deparo Elementary School
Deparo High School -
Deparo High School
Access Computer College - Marketing
Access Computer College