Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Joy Ann Garfin

Joy Ann Garfin

San Lorenzo, Makati City,Philippines

Summary

Experienced in providing compassionate and thorough care to patients, ensuring comfort during dental procedures. Excels at maintaining clean and organised work environment, assisting with administrative tasks, and supporting dentists with various treatments. Enthusiastic about fostering positive patient experiences and contributing to smooth-running dental practice.

Overview

5
5
years of professional experience

Work History

Assistant Customer Service Representative

Alorica
Makati City
03.2024 - 12.2024
  • Followed scripts and processes to uphold brand standards.
  • Processed and issued product orders and service upgrades for customers.
  • Stayed current on policies, procedures and standards to offer optimal support.

Dental Assistant

TEETH FOR LIFE
Makati City, Unit 15 Ground Floor, Cityland Pasong Tamo Tower
02.2022 - 05.2024
  • Assisted dentist during treatment procedures, ensuring patient comfort and support throughout.
  • Sterilised instruments and equipment following strict infection control protocols to promote safety.
  • Maintained clean, sterile environment to enhance patient comfort and safety.
  • Stocked and prepared examination and treatment rooms, organising instruments and equipment for efficient workflow.

Hotel Front Desk Clerk

SOLFACIO HOTEL
Bacoor, Cavite, Burgos Building, Zapote 1.160 Aguinaldo Highway
08.2019 - 12.2020
  • Managed telephone enquiries, handling reservations, cancellations, and modifications to bookings to ensure seamless guest experiences.
  • Greeted guests upon arrival, assisted with check-in, and directed to rooms, contributing to positive first impressions.
  • Welcomed guests warmly when entering hotel, registering arrival on booking systems.
  • Handled reception phone calls, answering questions, resolving complaints, and redirecting calls to maintain communication flow.

Education

Bachelor of Science - BS Psychology

NEW ERA UNIVERSITY
Quezon, City
2023 - Current

Skills

  • Dental procedure assistance
  • Patient management
  • Patient confidentiality
  • Time management
  • Multitasking
  • Problem solving
  • Communication skills
  • Professionalism
  • Flexible

Languages

English
Advanced
C1
Chinese (Mandarin)
Beginner
A1

Timeline

Assistant Customer Service Representative

Alorica
03.2024 - 12.2024

Dental Assistant

TEETH FOR LIFE
02.2022 - 05.2024

Hotel Front Desk Clerk

SOLFACIO HOTEL
08.2019 - 12.2020

Bachelor of Science - BS Psychology

NEW ERA UNIVERSITY
2023 - Current
Joy Ann Garfin