Joy Salangsang

Work History

Technical Service Relation. Tier1 / Tier 2 / Back Office

Results Alaskaland Inc – Comcast Telco Account

01.2022 - Current

Follows required interactive troubleshooting guide consistently to resolve customer’s service issue on first call
Demonstrates ability to establish and maintain effective relationships with customers
Effectively gains customer’s cooperation to work through the troubleshooting process
Researches and identifies trends in service/equipment problems and documents process used to correct issues
Proactively learns new technology related to Comcast products
Prepares work orders when required and ensures appropriate procedures are followed
Promotes and sells services then enters and confirms sales
Promotes Comcast products and services and makes recommendations that meet customer needs
Maintains composure in stressful situations and manages or diffuses angry/upset customers
Exercises sound judgment within the scope of empowerment and acts in the best interest of both the customer and company
Relates well to the customer; demonstrates a favorable image of the organization through effective use of soft skills (including active listening and problem-solving skills), professional communications and intern/external customer interactions
Works independently and seeks supervisor support when necessary
Interacts with customers via telephone or email to assist with a variety of inquiries and issues
Maintains fundamental understanding of the competitive environment and positions Comcast products positively to our customers.

Customer Service Relation. Seasonal

Teleperformance Rockwell – Credit Card Application / Barclays Bank

06.2024 - 12.2021

Answer customer inquiries and provide customers with account information
Maintain service standards for quality customer service, turnaround time, accuracy, and follow-up
Authorize service fee refunds within company guidelines
Promote the use of self-service functions such as online and mobile banking
Provide input to management on workflow issues, patterns, and improvements.

Customer Service Relation Seasonal

Teleperformance Rockwell – Finance / US BANK Relia

03.2024 - 06.2021

Answer customer inquiries and provide customers with account information
Perform account transactions including accepting loan applications, opening accounts, and processing transfers, withdrawals, and deposits
Cross-sell loan and deposit products and other services to new and existing customers
Providing the best resolutions pertaining to the customers' concerns in regards to their accounts
Inbound calls – Balance Inq., Disputes, Escalations, Account Activate and Deactivate, etc.

Administrative Assistant

Dashti Sanat Company, Erbil Iraq (US Base)

07.2018 - 11.2019

Responsible to meet the standard work as per SOW
Basic Life Support / Machine Heavy Equipment / Non Tactical Vehicle / Manpower and Recycling
Responsible for preparing, ordering, and receiving all contracts needed materials as per contracts
Conducting a staff meeting before the employees start the daily work routine
Point of contact between KBR Operations and Dashti Sanat Company in such as Emailing, Phone calls, and walk-ins
Customer Service Representative
Responsible for HR and Finance works such as Preparing, issuing, and monitoring the TQ Funds, Accounts receivable and payables, Payroll, Vacations, Medicals, Bonuses, Contracts, Personal Protective Equipment to all TQ Personnel’s.

Finance Assistant / Cashier Supervisor

King Stark Entertainment (Casino) - Sulaymaniah Iraq

11.2016 - 07.2017

Responsible for Daily Expenses Transaction (Petty / Data Base), Purchased Order and Payment Advised
Handling and monitoring the Payroll, Time Sheets, Leave Trackers, and Bonuses of the employees
Responsible for the Cashiers daily activities, behavior, and the short and over.

Administrator / Document Writer

Energy Inspection Services LTD (Oil & Gas), Erbil Iraq

05.2014 - 10.2016

Responsible for the Data Base Entries, Reports, Assets Tracker, and monitored revenues
Handling and monitoring the Time Sheets, Leave Trackers, and attending employees' concerns
Customer Service Representative.

Administrative Assistant

Unity Logistics and Supplies, Camp Bastion /L.Neck US Base Afg.

01.2013 - 12.2013

POC for life support contract, such as Black/Grey Water, Potable/Non Potable Water, Ablution Block Accommodations, Renting Vehicles, and Manpower
Handling and monitoring the Time Sheets, Leave Trackers, Staff Accommodations, included all employees' concerns
Answering emails, phone calls, and walk-in inquiries
Customer Service Representative.

Finance Assistant

DynCorp International CIVPOL Iraq, Victory Base Camp Iraq

Pasig

06.2010 - 02.2012

Acknowledged for tactfully and diplomatically providing exemplary customer service, patiently and methodically working with demanding client to meet their diverse banking needs
Recognized for dealing with above-average number of customers per day, between 30 and 50
Trained as primary Customer Service Representative, proving teller support during scheduled breaks and other absences
Complied and prepared various financial documents for presentation to customer including: Bank Accounts, Tax Payable, Life Insurance, Accounts receivable and payables.

Administrative Assistant

Team PMC/Cater Corp Baghdad Iraq (DynCorp Intl.)

07.2008 - 03.2010

Monitoring Bench Stock and Non Bench stock levels and inspecting and receiving materials and recording them in a main spreadsheet
Keeping a record of material stock levels
Formulating databases and spreadsheets on request
In-charge of email communication and transactions for the materials needed for projects
Completing DynCorp and Department of State reporting processes and procedures
Distribution and follow-up on all works request
Point of contact between technician’s countrywide and the PMC/Cater Corp management, dealing with in-country pay, salary issues, contractual, and any other work-related issues the technicians may have.

Admin/ Quality Control (Parts Research)

ANHAM FZCO, LLC Baghdad Iraq

11.2006 - 03.2007

In-charge of email communication, transactions, verifications of all the parts that the sites received or returned from KWT/US/BGW
Inventory and monitoring especially all the HMMWV parts and materials for stocks and delivery
Records and monitor daily attendance of all mechanical trainees
Able to maintain high standards of display and visual merchandising to ensure the store is well presented
Perform other functions that may be assigned from time to time.

Sales Representative/Assistant Sales Manager

DLSS Corp THE BRONX STORE

05.2006 - 11.2006

Perform various sales transactions within company guidelines, process receipts and hand over procedures into the property book
Responsible for Invoice preparations and delivery according to the scheduled delivery date
Prepares a detailed statement of unpaid invoices and claims
Able to accurately describe a product's features and benefits to a customer
Prepares a weekly financial statement of unpaid claims and invoices
Maximizing store revenue by suggesting upgrades and add-ons to the customer
Occasionally being responsible for the store security including being its key holder
Managing cash and payment systems.

Summary

Overview

Work History

Technical Service Relation. Tier1 / Tier 2 / Back Office

Customer Service Relation. Seasonal

Customer Service Relation Seasonal

Administrative Assistant

Finance Assistant / Cashier Supervisor

Administrator / Document Writer

Administrative Assistant

Finance Assistant

Administrative Assistant

Admin/ Quality Control (Parts Research)

Sales Representative/Assistant Sales Manager

Education

Introduction of Graphic Arts and Printing Ind. - undefined

BS Hotel & Restaurant Management - undefined

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Computer Science -

Skills

Personal Information

Timeline

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