JOY B. NGABIT
Cordon, Province Of Isabela
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
12
12
years of professional experience
Work History
Team Leader
Honorigai Cafe
02.2023 - Current
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Team Leader
Horonigai Café
02.2022 - Current
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
Food Counter Attendant
Horonigai Café
01.2021 - 02.2022
- Made and served beverages more than 100 per day with speed quality and consistency
- Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
- Prepared fresh and appetizing food items in accordance with established recipes and guidelines.
- Displayed strong multitasking abilities while managing multiple orders simultaneously during busy periods without compromising quality or efficiency.
- Maintained a clean and organized workspace, ensuring a positive experience for customers.
Service Crew Member
Chowking
06.2019 - 12.2019
- Talked with costumers about project specifications, budgets and timelines for top-notch costumer service
- Provided excellent customer service by greeting costumers and meeting quality expectations
- Took orders, prepared 100 orders per day meals and collected payments
- Assisted other team members to achieve goals
- Collaborated with team members to meet high standards of service during peak hours.
- Enhanced customer satisfaction by providing efficient and friendly service.
Barista and Cashier
Mountain Oasis Rest Area
05.2012 - 06.2013
- Created over 200 cup wide variety of hot and cold drinks every shift with consistent positive costumer satisfaction score
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Education
University of La Salette
06.2010
Skills
- Power and Hand tool expertise
- Food Handling Safeguards
- Productivity
- Time Management
- Leadership
- Multitasking
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
Additional Information
Evaluated by World Education Services (WES) as equivalent to a secondary diploma.
Languagesproficiencycertification
IELTS Overall Band Score 5.5
Timeline
Team Leader
Honorigai Cafe
02.2023 - Current
Team Leader
Horonigai Café
02.2022 - Current
Food Counter Attendant
Horonigai Café
01.2021 - 02.2022
Service Crew Member
Chowking
06.2019 - 12.2019
Barista and Cashier
Mountain Oasis Rest Area
05.2012 - 06.2013
University of La Salette
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