Joy Merto

• Supported a high-performing channel team responsible for enabling and training over 7,000 partners across the U.S., driving engagement and lead generation through consistent partner enablement efforts.

• Delivered responsive support to partners including follow-ups, product insights, and quotations while maintaining expert knowledge of solutions, programs, and promotions to build strong, trust-based relationships.
• Generated and qualified high-quality leads through strategic discovery, asking targeted questions to assess potential, and ensuring only sales-ready opportunities were passed to sales experts for timely engagement.
• Collaborated closely with sales teams and internal stakeholders to align on partner needs, ensuring seamless handoffs, increased partner satisfaction, and a streamlined customer experience.

Managed a team of Channel Managers focused on enablement and support to strengthen partner relationships,generate leads, and accelerated revenue growth.

Managed Salesforce funnel accuracy and provided timely regional forecasting to support strategic planning.

Collaborated with Deal Desk on pricing considerations and guided partners on portal usage to maximize value.

Conducted inbound and outbound sales calls to assist customers in Australia with switching and applying for new electricity and gas connections.

Explained energy plans and calculated estimated usage-based costs, helping customers compare and identify potential savings based on their consumption.

Converted both cold and warm leads into paying customers through effective sales conversations and consultative selling techniques.

Provided end-to-end support for new accounts including eligibility checks, application processing, and follow-through until activation.

Promoted additional products and services, including telecommunication bundles (phone and internet) under Optus and Telstra.

Performed cross-selling and upselling to enhance customer value and maximize revenue per transaction.

Maintained accurate records of customer interactions and adhered to compliance standards in line with Australian Regulations